As a Customer Delight Manager at Muvin, I leverage my interpersonal and analytical skills to ensure the satisfaction and loyalty of our users. I have over 8 years of experience in the customer service field, having worked as a Team Lead and an Associate Manager at Slice, a leading fintech company. There, I managed a team of customer service representatives, resolved complex issues, and improved customer retention and feedback. I have a Bachelor of Computer Applications from Bangalore University, where I learned the fundamentals of programming, databases, and web development. My core competencies include conflict resolution, problem-solving, communication, and teamwork. I am passionate about creating positive customer experiences and delivering value to our stakeholders.