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Anil Kumar is listed as Experienced professional with over 20+ years of expertise in Customer Relationship Management, Risk Analysis, Operations, Business Development and Management Information Systems at Country Delight, a company with 156 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Anil Kumar.
Anil Kumar previously worked as Head Billing and Collections at Country Delight and Dy Manager at Telenor India. Anil Kumar holds Master'S Degree, Business/Commerce, General, 2 from Choudhary Charan Singh University, Meerut.
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Experienced in implementing and optimizing Customer Relationship Management (CRM) strategies to enhance customer engagement and drive business growth.Proven track record in executing operations optimization initiatives to enhance efficiency, streamline processes, and maximize organizational performance.Accomplished in fostering team leadership and development through mentorship, coaching, and strategic guidance to cultivate high-performing teams and drive collective success.Skilled in business planning and forecasting, leveraging data-driven insights to develop strategic initiatives and drive informed decision-making for sustainable growth.Proficient in conducting thorough risk analysis and implementing robust risk management strategies to safeguard organizational assets and optimize decision-making processes.Experienced in identifying inefficiencies and implementing process improvement initiatives to enhance operational effectiveness and drive business optimization.Expertise in devising and executing comprehensive strategies for customer acquisition, retention, and collections, driving sustainable growth and maximizing revenue streams.
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A career timeline built from the work history available for this profile.
Gurgaon, India
Roles:Leadership:Managed a team of 70+ members handling billing complaints, ensuring adherence to TAT requirements.Architected team performance improvements, fostering a culture of teamwork and excellence.Evaluated team performance and implemented motivational strategies to boost efficiency.Conducted team training sessions to enhance customer service.
Uttar Pradesh, India
Team Size: 45Led end-to-end eKYC process implementation: The seamless implementation of the eKYC process, ensuring strict adherence to regulatory standards and protocols.Conducted audits for documentation accuracy and SLA adherence: Diligently performed audits to maintain precise documentation records and ensure compliance with Service Level Agreements.
Meerut UPW
Team Size: 16Managed postpaid sales, CAF management, and collection & retention processes.Organized training programs for staff on compliance, provisioning, and service delivery.Implemented effective complaints management systems and provided MIS data to management.Received recognition for outstanding performance in fulfilling key deliverable
Saharanpur Area, India
Team Size: 10Oversaw documentation management and address verification processes.Implemented innovative credit limit optimization strategies to minimize fraud.Achieved effective churn management below 1.5% through customer retention initiatives.Designed and implemented workflows to enhance customer service management.Responsible for achieving the targets.
Agra UPW
Team Size: 20Implemented E to E AV/ CV process, Collection & Retention.Managed Modules which are responsible for Credit Verification (C V), Installation and Repair of Fixed Wireless Phone (FWP) Mobile phones (CMO) and Data Services Installation with in specified SLAs.Managed collection process and agencies to achieve targeted performance. Recruited &.
Other employees you can reach at countrydelight.in. View company contacts for 156 employees →
Manish Ojha
Colleague at Country DelightNew York, New York, United States, United States
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Loise Gathoni
Colleague at Country DelightNyahururu, Laikipia County, Kenya, Kenya
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Hitansh Madan
Colleague at Country DelightPune, Maharashtra, India, India
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Vishal Singh
Colleague at Country DelightGurgaon, Haryana, India, India
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Manjeet Kumar
Colleague at Country DelightSahibzada Ajit Singh Nagar, Punjab, India, India
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Shah Rukh Khan
Colleague at Country DelightMumbai, Maharashtra, India, India
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Akanksha Budhani
Colleague at Country DelightGhaziabad, Uttar Pradesh, India, India
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Sandeep Gupta
Colleague at Country DelightHyderabad, Telangana, India, India
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Ronak Hathiwala
Colleague at Country DelightSurat, Gujarat, India, India
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Modit Garg
Colleague at Country DelightBengaluru, Karnataka, India, India
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Quick answers generated from the profile data available on this page.
Anil Kumar works for Country Delight.
Anil Kumar is listed as Experienced professional with over 20+ years of expertise in Customer Relationship Management, Risk Analysis, Operations, Business Development and Management Information Systems at Country Delight.
Anil Kumar is based in Gurgaon, Haryana, India while working with Country Delight.
Anil Kumar has worked for Country Delight, Telenor India, Aircel Limited, Reliance Communications, and Tata Teleservices Ltd.
Anil Kumar's colleagues at Country Delight include Manish Ojha, Loise Gathoni, Hitansh Madan, Vishal Singh, and Manjeet Kumar.
You can use AeroLeads to view verified contact signals for Anil Kumar at Country Delight, including work email, phone, and LinkedIn data when available.
Anil Kumar holds Master'S Degree, Business/Commerce, General, 2 from Choudhary Charan Singh University, Meerut.
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