2017-03 - Current Operations ManagerTalentHires, Hyderabad, India• Managed clients on a day-to-day operation, fostering strong relationships to drive business growth• Interacted with clients to understand their staffing requirements, delivering comprehensive solutions, feedback, and updates• Reported directly to the Managing Director and CEO, providing regular updates on operations, HR, office management, and team performance• Supervised a team of 50 members, including team managers and leads, ensuring seamless execution of full-time and contract staffing requirements• Negotiated competitive rates with both direct clients and implementation partners, optimizing cost-efficiency• Executed cold calling strategies to acquire new business opportunities, expanding client base and driving revenue growth• Generated comprehensive performance reports for individual team members, identifying areas for improvement and recognizing top performers• Distributed requirements/clients among team leaders, optimizing resource allocation and ensuring efficient workflow management• Facilitated training sessions for new hires, enhancing their understanding of processes and honing their communication skills• Conducted interviews for internal recruitment, identifying and onboarding top talent to strengthen the team.• Supervised operations staff and kept employees compliant with company policies and procedures.• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.• Led hiring, onboarding and training of new hires to fulfill business requirements.• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.• Increased profit by streamlining operations.• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

• Sourcing, pre-screening, interviewing, pre-closing, reference checking, salary / contract • Involved in Executive Search Operations on websites like -hiring.monster.com, ladders, jobseville, bullhorn reach, etc.• Social sites-LinkedIn, goggle search, free job sites, fb, twitter, etc.• Sorting through hundreds of resumes to find just the right person.• Using advanced search techniques in locating active and passive candidates using non-traditional resources such as; Boolean operators, blogs, social networks, etc.• Continually uncovering "hard-to-find" talent, executive search, competitive intelligence, social networking, creative internet sourcing, cold-calling, posting the new jobs on free websites, sending the mails to candidates about the new requirements.• Briefing the candidates regarding the job profile, salary package and organization etc• Understanding the requirements with respect to technical and general aspects.• Working with direct banking client and submitting the profile for - Project manager, Program manager, Business analyst, Quality analyst Java, Dot Net, Database analyst, etc.

Worked for GE Capital Retail Bank under private label credit card (PLCC- skip) process.Tracing customer for their contact number and latest address and update the company data baseMaking call to customer and explain about their purchases, amount dues, latest transactions and collecting the bill payments through check in account, debit cards and credit cards.Handled 5 member teams as SME,Maintain attendance tracker and trained new hire about the process which includes AHT,Idle time, wrap time,Coordinating with the manager and taking hurdles and meetings.Setting plans for daily targets for every individual in team.Encouraging the team to deliver production hours and reaching targets and keep checking their work hours on day to day basis and monthly basis.Handling team events, birthday spoc, and fun activity spoc.

2008-03 - 2010-04 Test AnalystBrain Hunter, Hyderabad, India• Led web application support as a Senior Analyst for UK, Canada, and US regions• Identified test requirements from specifications, mapped test case requirements, and designed a test coverage plan• Reviewed functional and design specifications to ensure a comprehensive understanding of individual deliverables• Created and executed test cases, performed manual testing, and documented the results• Coordinated with clients to understand issues, created tickets, and facilitated communication with developers• Isolated, replicated, and reported defects, and verified defect fixes to ensure the quality of the application• Held and facilitated test plan and case reviews with cross-functional team members to gather feedback and ensure comprehensive testing coverage• Liaised with the development team and project management to align testing activities with project timelines• Provided detailed time estimates for each task, including development and testing time, and communicated them to the client for transparency• Interacted with development teams and directly supported clients for web application support, ensuring timely issue resolution• Assumed responsibility for handling technical support calls and providing remote support to job seekers, employers, and clients• Addressed technical issues such as email problems, application malfunctions, job posting challenges, timesheet discrepancies, and login/password issues• Guided clients on the job posting process on the Brain Hunter website and provided access to job posting packages• Offered remote support to back-office users, including contractors, vendors, and clients, addressing their technical needs promptly and effectively• Verified and documented bugs and glitches to ensure accurate and complete issue resolution.