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Innovative and Transformational Leader with 20+ Years of Experience in Product, Customer Experience, Strategy, Innovation, Business Transformation & ChangeProven track record of leading and managing teams to deliver innovative products and experiences that drive growth and transformationExpertise in strategic planning, customer journey optimization, team leadership, and technology transformationPassionate about creating world-class products and experiences that delight customersAccomplishmentsLed the launch of a new mobile banking platform that increased customer engagement by 20%Developed and implemented a new customer loyalty program that increased customer retention by 15%Led the transformation of the company's technology infrastructure, which saved the company $1 millionCo-founded a digital healthcare and payments startup with successful exitCapabilitiesStrategic Planning and ExecutionCustomer Journey OptimizationTeam Leadership and DevelopmentBusiness Growth and ExpansionTechnology TransformationOperations ModernizationData Analysis and InsightsCross-Functional CollaborationProject ManagementRisk Management and Compliance
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Svp, Credit Card ModernizationPncPhiladelphia, Pa, Us -
Head Of Existing Customer Journeys And Platform ModernizationPnc Apr 2022 - PresentPittsburgh, Pennsylvania, UsResults-driven professional with a proven track record as Head of Existing Customer Journeys for Credit Cards and a key executive leading transformation and modernization of technology and operations infrastructure. Lead a team of 8+ professionals responsible for managing customer lifecycle touchpoints, including activation, usage, billing and payments, problem resolution and retention.Developed and implemented customer-centric initiatives and programs to drive customer satisfaction, aimed at driving significant lift in NPS scores. Lead significant multi-year program to transform and modernize end to end technology and operations infrastructure, including the upgrade and conversion of a new core processor to position the organization as a top 10 card issuer.
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Customer & Client Transformation Executive. Fintech Ambassador & Innovation ChampionBarclays Jan 2018 - Apr 2022London, GbLead Services Insights, Strategy & Customer/Client Experience CoE. Established new operating model and legal framework to transition to global shared services structure. Develop Ops & tech strategy to align against business priorities. FinTech ambassador on behalf of Barclays accelerator program (RISE) and responsible for identifying and delivering new and innovative capabilities to improve efficiencies, drive resilience and generate commercial growth for Barclays cards & payments business. Manage process to prioritize and fund global improvement and process simplification & automation projects across UK, US and Europe. -
Payments & Billing Customer Experience HeadBarclays Dec 2016 - Dec 2017London, GbLead billing & payments strategy and global product owner. Responsible for global customer journey transformation and driving product and process improvements that will impact P&L metrics, customer satisfaction and operational efficiency. Key Innovation champion and Innovation Council member. Launched a brand new digital only consumer lending platform ($100 million + investment) to support aggressive market launch and business targets. Led on-boarding and overall integration for the core processing partner
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Consumer Lending Experience LeadBarclays Oct 2015 - Nov 2016London, GbLead customer experience strategy and execution activities for new Consumer Loan platform launch. Work closely with key vendors to ensure all features and functionality aligned against product vision and target customer segment requirements
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Managing DirectorKale Partners Jan 2015 - Dec 2021Lead Kale Partner Group, an investment and digital incubator firm. Invest in and lead product development, strategy, investment support and consulting services to digital startups.Key ventures include:- Invested (with successful exit) and Incubated a digital healthcare & payments start up that transformed the doctor-patient experience, provided mobile payment capability and drove wellness engagement with an innovative rewards program. Led strategy, product development and market launch activities as Chief Product & Marketing Officer.- Initial investor in and lead product development director for an early stage connected payments (IoT) company with a design forward approach to integrating contactless payment technologies and remote user authentication + biometrics into everyday objects and wearable devices.
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Ed, Rewards & Loyalty Customer Experience HeadJpmorgan Chase & Co. Jan 2012 - Jan 2015New York, Ny, UsGrowth Strategy, Customer Experience, Design, U/X, Product Development, Product Management, Rewards, Loyalty, Digital Transformation, Analytics, Agile Development -
Ed, Head Of Card InnovationJpmorgan Chase & Co. Feb 2010 - Jan 2012New York, Ny, UsInnovation Lab, Incubator, Research, Payments, Digital
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Vp, Head Of Card Mobile PaymentsJpmorgan Chase & Co. Feb 2007 - Jan 2010New York, Ny, UsPayments, Mobile Commerce, Mobile Payments, NFC, Digital Wallets, Mobile Banking, Mobile Strategies, Mobile Governance
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Avp, Growth Strategies LeadJpmorgan Chase & Co. Feb 2003 - Jan 2007New York, Ny, UsStrategy Development, Growth, Horizon 1,2,3 Investment Management, Growth Champion, Process Re engineering Champion
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Senior ConsultantProudfoot Consulting Jan 2001 - Jan 2003Strategy and operations consulting
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ConsultantPricewaterhousecoopers, Jan 1999 - Jan 2001Management consulting
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Manager, Project FinanceIdbi Bank Jan 1995 - Jan 1997Mumbai, Maharashtra, InProject financing, debt syndication
Anil Jacob Skills
Anil Jacob Education Details
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Vanderbilt University - Owen Graduate School Of ManagementMba -
Pgdm, Xavier Institute Of MgmtTech
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College Of Engineering TrivandrumElectronics & Communication Engineering
Frequently Asked Questions about Anil Jacob
What company does Anil Jacob work for?
Anil Jacob works for Pnc
What is Anil Jacob's role at the current company?
Anil Jacob's current role is SVP, Credit Card Modernization.
What is Anil Jacob's email address?
Anil Jacob's email address is an****@****ays.com
What is Anil Jacob's direct phone number?
Anil Jacob's direct phone number is +130228*****
What schools did Anil Jacob attend?
Anil Jacob attended Vanderbilt University - Owen Graduate School Of Management, Pgdm, Xavier Institute Of Mgmt, College Of Engineering Trivandrum.
What skills is Anil Jacob known for?
Anil Jacob has skills like Mobile Payments, Payments, Strategy, E Commerce, Credit Cards, Product Management, Product Development, Management, Mobile Devices, Start Ups, Leadership, Mobile Commerce.
Who are Anil Jacob's colleagues?
Anil Jacob's colleagues are James Webb Iii, Samantha Hawthorne, Kim Weissling, Aleksandr Fokin, John Von Thaden, Gabriela Philar, Shawauna Ward.
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