Laura L. Email & Phone Number

Brecksville, Ohio

Brecksville, Ohio

Brecksville, Ohio

Miamisburg, Ohio

• Customer Correspondence Team:Assigned to partner with lines of business within the Mortgage company to create and modify customer communications produced via various processes.
• Work with Written Customer Communications team to update Mortgage letter library to PNC Written Communications standards;
• Utilize the Web Content Manager tool to build the online letter library;
• Monitor and execute customer correspondence requests; perform functional testing and quality assurance; provide a high level of customer satisfaction;
• Work directly with outside print vendor: Insure tasks are completed accurately and timely by creating requirements and test plans;
• Develop, publish and maintain department policies, procedures and job aids;

Miamisburg, Ohio

Mortgage Foreclosure Specialist II & III: As a senior processor duties included: Providing training and support to Holds and Issues team members by developing the training program used to on-board new team members, including creating and implementing job aids and procedures, training schedule and evaluation, implementing and training updates to procedures.

Miamisburg, OH

Springboro, Ohio

Customer Service Representative:Performed accurate cash handling, personable customer service, transaction processing and account maintenance, as well as lobby management. Addressed customer inquiries and account research both in person and via phone. Frequently performed online research in response to inquiries from customers and internal departments..

Dayton, Ohio

Client Administration. Directed a team of 2 supervisors and 6 clerical staff administering a key $50 million incentive program for 2,500 IBM computer dealers nationwide. Facilitated monthly compliance reviews attended by client representatives. Documented to systems analysts client directed updates and changes to the incentive program. Created, tested and.

Centerville, OHProvided personal banking services for retail clients.

San Jose Main Branch, San Jose, CA.Audited commercial deposit accounts.

Education record

Education record