Anil Kumar Kolla Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Championed the Voice of the Customer, driving ARR and reducing churn. Proactively influenced product roadmaps with customer centric enhancements, boosting customer satisfaction and success.
• Drove digital transformation for enterprise clients, increasing ARR by through AI adoption and ensuring customers fully leveraged our platform for maximum business impact.
• Enhanced CSAT to 89% and reduced response times by 75% through automated customer health monitoring and… Show more
• Enhanced CSAT to 89% and reduced response times by 75% through automated customer health monitoring and well-structured playbooks, ensuring seamless processes that improved efficiency and customer satisfaction.
• Developed tailored playbooks, creating and executing joint success plans, and aligning customer objectives with measurable outcomes. Led business reviews with Executive Sponsors to strengthen strategic partnerships and.
• Led a high-performing 13-member team, scaling customer success operations while automating processes to significantly cut response and resolution times, fostering efficiency and team accountability.

Guntur Area, India

• Spearheaded the design and launch of ITCMAARS, a phygital platform deployed across 6 states, 1050 FPOs, and 300K farmers, transforming crop advisory and field monitoring through digital solutions.
• Achieved net increase by implementing AI/ML-driven solutions for crop disease detection, health monitoring, and commodity quality assessment, enhancing decision-making and farm productivity.
• Saved 6+ crores INR annually by spearheading mobile-based digital procurement systems… Show more
• Saved 6+ crores INR annually by spearheading mobile-based digital procurement systems, optimizing real-time price discovery and streamlining operations for enhanced efficiency.
• Ensured a smooth transition to new digital processes by managing change management initiatives, coupled with effective user training and communication to enhance adoption and minimize disruption.
• Enhanced procurement operations for a ₹1700 crore business by playing a pivotal role in the SAP ERP transformation, collaborating with cross-functional teams to implement innovative tech-driven solutions. Show less

Guntur Area, India

• Designed and implemented Digital procurement solutions across various procurement channels with mobile apps and enterprise ERP solution (SAP S/4 HANA) for a business SBU with $225 Mn annual procurement.
• Implemented a mobility solution for leveraging real time price arbitrage across mandis and provided a business savings of $800k on annual basis.
• Designed and rolled out CXO dashboards monitoring key business metrics impacting P&L, operational efficiencies across manufacturing, sales,… Show more
• Designed and rolled out CXO dashboards monitoring key business metrics impacting P&L, operational efficiencies across manufacturing, sales, procurement functions. Show less

Guntur, Andhra Pradesh, India

New Delhi Area, India

• Primary responsibility to be a liaison between my college and the Alumni, to conduct chapter meets and Alumni reunion and various other programs to be in touch with all the IIFT alumni.My achievements in this role.
• Lead a team of 7 highly driven and motivated individuals - planned, organized and overseen flawless execution of 6 national and 3 international Alumni Chapter Meets with a total participation of 500+ alumni
• Conceptualized and Organized the Annual Alumni… Show more Primary responsibility to be a liaison between my college and the Alumni, to conduct chapter meets and Alumni reunion and various other programs to be in touch.
• Conceptualized and Organized the Annual Alumni Reunion with participation of 1000 people and the Silver Jubilee celebrations Home-coming of the Batch of 1986
• Responsible for the Budget Planning and allocation of INR 3 million and generated Sponsorships worth INR 0.5 million for the Annual Alumni Reunion and Quo Vadis (IIFT’s Annual Management and Cultural fest)
• Instrumental in increasing the membership of the Alumni portal by 30% to 2600+ members in less than an year

Faridabad Area, India

As a part of 5 member team, I have worked closely with the Heads of various departments to develop a business plan on a new Business channel for JCB.Project TitleMarket Entry Strategy to enter pre-owned Commercial Vehicle SegmentMethodology1) Conducted Primary and Secondary market research of Backhoe machine’s market2) Built framework to evaluate the.

• Worked for American Express (USA and UK Teams), engaged in providing innovative solutions aimed at easing their work, to upgrade their IT systems to the latest technologies and proactively implemented numerous.
• Initiative Leader for Infosys-wide 'Poly-bag free campus' initiative (won laurels from Infosys Executive Board)
• … Show more Worked for American Express (USA and UK Teams), engaged in providing innovative solutions aimed at easing their work, to upgrade their IT systems to the latest technologies and proactively implemented.
• Trained the winning team of under-16 World Rugby Championship for soft skills and communication etiquettes Show less

Vijayawada Area, India

o Business Owner – Lead the Sourcing, Sales, Manpower planning, Budgeting and Finance with annual turnover of Rs 4.5 Crores; and managed a workforce of 65 memberso Establish Pan-India Sourcing for different categories – Men, Women and Children clothing – vast network of 150+ suppliers from 11 cities

Mba, Finance, Trade, Systems, Marketing

Activities and Societies: Alumni Coordinator, IMF, IIFT Student Body National Runners - Mahindra's RANNITI, a market entry strategy.

B.Tech, Computer Science And Engineering

Activities and Societies: Core Organizing Committee of Quest '04, the national level technical symposium of Dept. of Computer Science and.