Anil Kumar Email & Phone Number

Herndon, Va, Us

Virgina,United States

As an Cloud Operations Engineer , I successfully reduced downtime by 20% through effective troubleshooting and resolution of client system issues and network outages. I provided timely support via in-person, phone, and email interactions, enhancing end-user satisfaction. My responsibilities included installing, configuring, and maintaining network hardware and software, as well as setting up VoIP systems to improve communication efficiency. I documented infrastructure and application setups… Show more As an Cloud Operations Engineer , I successfully reduced downtime by 20% through effective troubleshooting and resolution of client system issues and network outages. I provided timely support via in-person, phone, and email interactions, enhancing end-user satisfaction. My responsibilities included installing, configuring, and maintaining network hardware and software, as well as setting up VoIP systems to improve communication efficiency. I documented infrastructure and application setups, supported server maintenance, managed backup operations, and ensured data integrity through thorough testing and restorations. Additionally, I educated end-users, managed user accounts for secure access, maintained incident records, and provided Tier 1 and Tier 2 support, contributing to 99% network uptime. My efforts in address the incident with in SLA streamlined processes and boosted team productivity. Show less

Dlf,Chennai

As an IT professional, I specialize in change management, disaster recovery, and server virtualization. My expertise includes incident resolution, SLA management, and performance monitoring. I collaborate with teams, manage ticketing systems, and adhere to ITIL practices. Project-:2East Hub project, which had 25- 30 USA clients from various domains likeBanking, Insurance, Airlines, and Manufacturing. Some of them were AeroExchange,TOPS, RCU,Western Union, Global Payments, ANBP… Show more As an IT professional, I specialize in change management, disaster recovery, and server virtualization. My expertise includes incident resolution, SLA management, and performance monitoring. I collaborate with teams, manage ticketing systems, and adhere to ITIL practices. Project-:2East Hub project, which had 25- 30 USA clients from various domains likeBanking, Insurance, Airlines, and Manufacturing. Some of them were AeroExchange,TOPS, RCU,Western Union, Global Payments, ANBP, AMS-BUR EtcProject -:1 American Airlines is one of the giant airline’s groups in United States. Dealingwith the Incidents occurring mainly in the ticketing process, garage inventory, servers,runbooks etc. when the incident is seen from the customer ticket will be logged and tracked tillincident is out of impact. Handling service requests from clients. Show less

Hyderabad, Telangana, India

Provided L1 and above technical support for a diverse client base effectively. Diagnosing and resolving complex issues to ensure uninterrupted operations.Demonstrated expertise in [Operating Systems/Software], successfully troubleshooting and resolving issues related to [specific technologies or platforms], earning a reputation as the go-to expert within the team.

Master Of Science - Ms, Information Science/Studies, 3.667

Bachelor Of Technology (B.Tech.), Mechanical Engineering