- Maintaining positive relationships with customers.- Identifying customer needs and overseeing service delivery within the business context.- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.- Manage a delivery team to ensure timely and accurate customer deliveries.- Oversee daily activities of delivery team and provide direction and guidance as needed.- Perform resource allocations and workload assignments according to delivery requirements.- Ensure that team maintains high level of competence and operational excellence.- Evaluate the performance of team members and determine training needs.- Direct and manage the project from beginning to end.- Define project scope, goals and deliverables that supports business goals in collaboration with senior management and stakeholders.- Proper and effective project planning.- Effectively communicate with project team and all stakeholders.- Resolved team issue and conflicts as when required.- Escalate the senior management about the issue where they need to address something at their level.- Delivered the planned milestone on time and get milestone signed off document from client.- Appreciate and motivates the development team as when required.- Delegates tasks and responsibilities to appropriate personnel.- Client communication via multiple tools like Basecamp, Active collab, Trello,Skype, WhatsApp, Slack, etc.