A highly accomplished high-paced technology leader offering a track record of success in transforming, growing, and driving continuous improvement of business operations by leveraging the right technologies. Excels in interfacing with current and potential clients to understand and meet business needs while ensuring the achievement of all customer expectations. Astutely aligns strategies and action plans with company visions and goals, developing innovative technology solutions using Agile processes to drive on-time, on-budget results. Demonstrates excellence in recruiting, mentoring, and developing top talent, promoting peak performance among team members while driving compliance to all regulatory standards with a goal of creating a simplified industry-leading Portfolio that is compelling to customers and profitable to the business. Simultaneously managed multiple high-profile client transitions with a team of cross-functional Program/Project Managers. Utilized an iterative Project Methodology to successfully manage projects which included Data Center Migrations, Network Management, Service Desk implementations, Vendor Management, and Software rollout.EXPERTISE: ORGANIZATIONAL LEADERSHIP TALENT DEVELOPMENT TECHNICAL STRATEGIC PLANNING OUTSOURCING PROPOSALS P&L BUSINESS DEVELOPMENT INFRASTRUCTURE MANAGEMENT PROJECT MANAGEMENT IMPLEMENTATIONS CLIENT RELATIONSBUDGET PREPARATION SALES FORECASTING SYSTEMS INSTALLATION PROCESS IMPROVEMENT ITIL SALESFORCE MS OFFICEAWS Business ProfessionalSELECT CAREER HIGHLIGHTS:• Own responsibility for nearly $2B in existing client commitments (backlog) at AtoS North America, including margin improvement goals of 3% to as much as 15% as a part of the contract renewal process.• Directed all aspects of a transformational program to change the focus and culture of the Xerox Business Services Commercial Information Technology Delivery Organization from a component focused to a service based strategy while improving quality and reducing the cost to provide services between 10% and 20%.• Strengthened service quality and adherence to ITIL processes while contributing to regular evaluation of ISO 20000 standards to ensure alignment with market and client expectations; improved customer service scores 5% YOY as a result.• Managed a global organization of 700+ staff in providing services to 200+ clients worldwide, supporting the business needs of customers in the Healthcare, Retail, Manufacturing, Financial Services, and Hospitality sectors.