1. Directing and ensuring effective and efficient operational aspects including customer service, administration, workshop sales, parts sales, new vehicle sales, human resources in accordance to the Organization Objectives.2. Provide training, coaching, development and motivation for all personnel.3. Meet goals and targets4. Manage allocation of funds and budget appropriately5. Identify areas of improvement and propose corrective actions that will benefit and optimize operations and motivate personnel.6. Addressing customer and employee issues and concerns promptly7. Adhere to high ethical standards8. Networking with various stakeholders for Brand awareness, Brand reassurance and growing market share 9. Monitor and analyze market situations and implement operations and processes accordingly.10. Implement effective Leadership skills to grow the Organization as One Team which in turn ensures Clients are always content with the services provided.

Nissan Zambia is part of a multi-national group called Motus Africa. Motus Africa is built around three main principals of1. Great Customer Service2. Trust3. TransparencyJob Responsibilities include;1. Implementing effective leadership skills to motivate the team to ensure self motivation for effectiveness2. Ensuring Branch profits are met alongside ensuring clients are 100% satisfied with the services provided to them.3. Closely monitoring and ensuring targets for each employee is met4. Analysing the market conditions and bringing in new clients 5. Frequent client visitations and conventional phone calls to maintain a fruitful relationship 6. Managing the business during the Covid 19 pandemic and ensuring all staff are safe7. Analysing and strategising on month end reports for workshop and parts.8. Promoting & encouraging strategies9. CSI Targets and ensuring 100% customer satisfaction10. Implementation of training sessions for the team

1. Directing all operational aspects including administration, distribution, sales and after sales.2. Providing guidance, training, development skills and motivation for all employees within the branch.3. Assessing local market conditions.4. Customer Service for all key clients and individual clients.5. Looking for prospective sales opportunities.6. Ensuring targets are met and increase of overall performance in each department including sales and after sales.7. Locating areas of improvement internally and proposing solutions for future growth opportunities.8. Adhering to high ethical standards tabulated by Tata International.9. Improving the reputation and presence of the company to the market.10. Optimizing leadership skills to enable employees learn more and perform better.

As the Logistics Manager at Tata Zambia distribution vertical, I am in charge of all logistical processes in the organisation. There are four businesses in the organisation that requires importation and exports, ie; Tata Motor Vehicle department, Tata Motor Vehicle spare parts division, Health Care Division (HCD) and Jaguar Land Rover (JLR) division.1. My role was to ensure the smooth movement of motor vehicles and container trucks ferrying spare parts and health care products into and out of Zambia. 2. My team consists of two Logistics specialists who are responsible for the constant maintenance and update of the bonded warehouses, motor vehicle stock control, maintenance of transit insurances and registrations.3. My team also consisted of two clearing agents (Customised Clearing & Forwarding, CCF) and (Cargo Management & Logistics, CML) who were responsible for the clearance of spare parts and motor vehicles respectively. 4. My role was to ensure the whole logistics process from the Motor Hub in Tanzania up to Tata Zambia was managed efficiently. 5. I implemented a process of maintaining an effective lead time to ensure complete client satisfaction. 6. The usage of the new ERP system (Incadea) ensured that all of these tasks were completed effectively and also maintained an accurate data record compared to the old and traditional microsoft excel and AccPac system.7. I helped motivate my team to perform more efficiently by providing various incentives. This in turn motivated them to be more initiative and bring up as well as implement ideas of their own to improve the department.8. On a self achievement factor, I did an assessment, evaluation and final report on Tata Motors (Motor Hub) in Tanzania. Motor Hub is the center of all distribution of Tata vehicles in and around Tanzania. My task was to assess and rectify all faults, improve on lead times and ensure maximum efficiency of the staff.

Lufunsa Distributors are the sole agents for Amigo Foods, Sobi Industries and Plastex Packaging group of companies for the Copperbelt region of Zambia.We distribute their variety of locally manufactured goods to all leading Supermarkets, wholesalers, retailers, schools, restaurants and take-aways from Ndola up to Solwezi. My job is to be familiar and have complete understanding of the ACCPAC software which helps us manage customer accounts, invoicing, inventory control, price control and so on. Basic knowledge of logistics, banking responsibilities, human resourcing and ZRA work was also required on my part.

My responsibilities here basically involved loading various petroleum products into company tankers and hired transporters then dispatching them to the various clientele all over Zambia. Basic logistics, invoicing and human resource skills were required here.