• Thoroughly understanding business needs and strategically identifying initiatives that will enable the organization to achieve its strategic goals, including conducting in-depth analyses of current processes and performance metrics to pinpoint areas for improvement and growth.• Collaborated with process leaders to perform comprehensive analyses of business processes, highlighting areas needing improvement and uncovering operational inefficiencies.• Identifying and spearheading Lean Six Sigma projects aimed at significantly enhancing performance across all functional areas, utilizing data-driven methodologies to streamline operations, reduce waste, and improve overall efficiency and effectiveness.• Facilitating the design and implementation of corporate key performance indicators (KPIs) that effectively measure progress towards strategic goals, ensuring that these metrics provide actionable insights and align with the organization's objectives for sustained growth and developmentAchievement: Worked with Operations and Digital Banking team to Decrease the UPI technical Decline from 7% to less than 1% (Accorrding to NPCI regulation)Contributed in increasing the bank level Service Index score @ 9% at every quarterSuccessfully amended the system level changes in CRM application to monitor the service TAT in more accurate way.Significant improvement in Business Service Index

• Developed and designed dashboards to effectively represent data related to process stability and identify gaps.• Created PowerPoint presentations for process review meetings with stakeholders to evaluate current process stability and areas for enhancement.• Developed and implemented comprehensive quality assurance strategies to ensure adherence to industry standards and regulatory requirements.• Led root cause analysis and troubleshooting efforts for defect resolution, ensuring minimal impact on project timelines and deliverables.• Monitored the quality of service provided to clients, ensuring high standards were consistently met.• Identified opportunities for process improvements and implemented necessary changes toenhance service quality.• Implemented process improvements that resulted in achieving the best customer satisfaction forthe branch, showcasing a proactive approach to enhancing service quality and client satisfaction.

• Developed and implemented a sales strategy that resulted in an increase in corporate clientacquisition within the first six months of joining the team.• Analyzed sales data to identify trends across different timelines and regions, developed dynamicdashboards in MS Excel which helped in faster decision making.• Ensured customer delight and consistent service experience, including timely resolution ofcustomer queries/issues.• Conducted the Insurance Awareness programme at several Corporates to spread the importanceof Insurance and how the organization can cater to the corporate employees.

I have done my summer internship at Edutech India Pvt. Ltd. to support the management in the following market research study:1. Marketing Research on the Learning and Development requirements in the BFSI sector in India