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Aniruddha Chatterjee is listed as IT Service Management Associate at Accenture, a with 407706 employees, based in South 24 Parganas, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Aniruddha Chatterjee.
Aniruddha Chatterjee previously worked as Senior Associate - Systems at Onprocess Technology and IT Engineer at Itcons E-Solution Private Limited. Aniruddha Chatterjee holds P.G.D.H.N, Hardware & Networking from Jadavpur University.
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Outgoing Professional with 10+ years of experience in Incident Management, Service Desk, Client handling, Desktop Support, Event/Monitoring Management, and years of experience in a broad range of Technology Vertical. Seeking to leverage my Technical and Professional Expertise to grow in a new challenging role. Also, Adept at explaining complex technical and complex processes to clients and non-technical staff clearly and understandably and working with full accuracy and efficiency on simultaneous projects either handling Delivery Services, Stake stakeholder management, or Technical and non-technical implementation, or Strategy and New Products. With my high level of expertise in Service Delivery & Service Improvement, built on a foundation of hands-on inspection, and maintenance across the widest range of networks, hardware, and software; I have thrived under the pressures of delivering robust solutions in challenging and unforgiving environments.Contact Details: chatterjee.aniruddha90@gmail.com
Listed skills include Incident Management, Ccna, Risk Management, Amazon Web Services, and 2 others.
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A career timeline built from the work history available for this profile.
Kolkata, West Bengal, India
1) L1++ Isolation and Salesforce Application Support to multiple clients over DevOps/JIRA/Email tools.2) Manage ADF pipelines,3) Manage Sunset process and communicating with Various L2 Functional Teams until the issue get fixed.4) Apart from that Managing Incident Management process for legacy programs,
Kolkata, West Bengal, India
Service Desk Management: 24x7 managing Service Desk through JIRA ticketing system Taking P1/P2/P3 Incidents & Service Requests Initial Triage/Isolation/L1 Troubleshooting of all Incidents within predefined SLAs Communicate with Internal L2 functional teams and Operations until the issue is resolved Organize group meetings/huddles for resolutions Quality Analysis of Service Desk ticketsGlobal Incident Management: Establish and enforce Incidents… Show more Service Desk Management: 24x7 managing Service Desk through JIRA ticketing system Taking P1/P2/P3 Incidents & Service Requests Initial Triage/Isolation/L1 Troubleshooting of all Incidents within predefined SLAs Communicate with Internal L2 functional teams and Operations until the issue is resolved Organize group meetings/huddles for resolutions Quality Analysis of Service Desk ticketsGlobal Incident Management: Establish and enforce Incidents Management procedures for P1 & P2 Issues/outages or revenue impacting issues or any other issues caused by any natural calamities Sending a business notification to higher management teams Coordinate with Internal and external functional teams to resolve technical issues, minimize downtime, maintain service level agreements (SLAs) Produce Incidents reports along with Timeline and RCA Produce Incident reports for Audit purposesGlobal Infrastructure Monitoring: Pro-active monitoring of global Infrastructure using management tools to detect and resolve as quickly as possible SolarWinds Administration: Configuration of devices, Managing Alerts & Threshold, Upgrade & Patch Management, User Management etc. Support Information Security alerts, Automation Services alerts, Database monitoring, Azure Data factory (ADF) pipeline monitoring Analyze infrastructure performance data, identify trends, and develop strategies to optimize performance and minimize downtime, Collaborate with resolver group to implement improvements, upgrades and enhance infrastructure capacity, and security. Show less
Kolkata Area, India
-> Desktop, Printer, Scanner, and Laptop Hardware L2 Support for our client "Bharat Heavy Electricals Limited" on behalf of HCL Services Limited, Kolkata.
Kolkata Area, India
-> Experience in configuration of devices and various peripherals, involved in troubleshooting and maintenance of computer & printers.-> Coordinating with different business areas - UK, US, Middle East to ensure the required applications are installed and working properly.
Other employees you can reach at accenture.com. View company contacts for 407706 employees →
Onkar L.
Colleague at AccenturePune, Maharashtra, India
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Samiksha Tripathi
Colleague at AccentureHyderabad, Telangana, India
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Poornima R S
Colleague at AccentureNargund, Karnataka, India
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Payoja Singh Parmar
Colleague at AccentureBengaluru, Karnataka, India
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Amitabh Mudiraj
Colleague at AccentureSouth Lyon, Michigan, United States
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Riana Angelica Ramos
Colleague at AccentureKawit, Calabarzon, Philippines
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Binit Sinha
Colleague at AccentureGreater Kolkata Area, India
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Charishma Kongara
Colleague at AccentureBengaluru, Karnataka, India
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Joao Valente Ferreira
Colleague at AccentureOeiras, Lisbon, Portugal
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VS
Vitrouthu Sravani
Colleague at AccentureHyderabad, Telangana, India
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Quick answers generated from the profile data available on this page.
Aniruddha Chatterjee works for Accenture.
Aniruddha Chatterjee is listed as IT Service Management Associate at Accenture.
Aniruddha Chatterjee is based in South 24 Parganas, West Bengal, India while working with Accenture.
Aniruddha Chatterjee has worked for Accenture, Onprocess Technology, Itcons E-Solution Private Limited, and Allied Digital Services Limited.
Aniruddha Chatterjee's colleagues at Accenture include Onkar L., Samiksha Tripathi, Poornima R S, Payoja Singh Parmar, and Amitabh Mudiraj.
You can use AeroLeads to view verified contact signals for Aniruddha Chatterjee at Accenture, including work email, phone, and LinkedIn data when available.
Aniruddha Chatterjee holds P.G.D.H.N, Hardware & Networking from Jadavpur University.
Aniruddha Chatterjee is listed with skills including Incident Management, Ccna, Risk Management, Amazon Web Services, Hardware And Networking, and Network Operations Center.
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