SLA management, KPI analysis, Contract review and analysis, SOW, Contract change requests, Finance, Invoice validation, Service level validation, Amendments, MSA, Extract finance information and compensate the contract value, Rates, FTE (Resources) and volumes for the contracts. ACV and TCS of the contract. Dead band and ARC/RRC rate validation, PO and its invoices validation. Service level's re baselining, Negotiating the service level defaults and Credits, Incentives and bonuses. Continuous Improvement of SLA's.Interact with onsite, client and Service providers for the contract changes and clarifications and Service level target negotiations. Participate in the Weekly and Monthly review governence calls with client.Provide status update and follow up on the SL issues, Finance discrepancies and Contract changes (CCR's).User acceptance testing (UAT) on the tools upgrade or incorporation of any new tool into process.

-Working on the Performance analysis of the Various Metric types(Network, Servers, Incident related) SLA data from Suppliers-Communicate and Co-Ordinate Weekly and Monthly between Service providers and Client to review the Performance of the Service levels and check whether SLA’s are aligned as per the contract language -Work orders analysis where we check for Purchase orders present and Invoices billed with their SOW with the Contract Change requests to the MSA -Work with the Contract Management Team to identify workflow gaps for improving and simplifying departmental processes -Creation of Excel related work templates for Performance, Contract, Finance. Build process friendly Excel templates for Contract, Finance and Performance management

Business research, Trend analysis, Qualitative and Quantitative researchCustomer Satisfaction Reports (CSAT) ReportsSLA reporting, Service Level AgreementDaily, weekly, monthly reporting, Compliance and non compliance Audit, Ticket audit, Incident, Service request, Change and Problem management tickets audit, Metrics reporting, MS excel, Advanced Excel skills, Pivot reporting, Powerpoint Monthly presentation preparation, Data validation, Data analysis Data management in Excel, Data cleansing in Excel and providing analysis in the Charts.Charts (Pareto, Bar, Column, line graphs)

Secondary Research, Market Research, Media Monitoring, Reading Articles, Press releases, News, Blogs. Traditional media research (Print Publication), Social Media Research (Data Collection, Analysis and Reporting), Data Mining High Profile Candidates in Social Media websites and Other sources from Google. MS Excel, V Lookup and using other important formula's in Excel, Pivot tables, Data Validation, Excel Reporting, Dashboarding

Excel reporting, Dashboards, internet research.Trade reconciliation, Rate break analysis, Data management, Daily and Weekly Reporting of Metrics, Excel Formulated Tabsheets for Analysis, Knowledge on V lookup and Other Required Functions in Excel

-KOL profiling, Industry profiling.-Designation includes (secondary Market research) Article Extraction, Analyzing Articles Tonality, collection of Articles in Ms Excel using Internet. -Using Excel formula's and pivot table, Internet Research and Data mining-Doing Social media analysis for Brands like bausch and lomb and other brands in Blog sites and social networking sites. Working in the Project named NetApp.-Ms Excel – Using Vlookup , Hlookup, Pivot table, Charts-Ms Word, Ms Powerpoint -Knowledge of online databases like Factiva, Lexis Nexis and Using tools like Keyword Highlighter during -Retrieval of information from Internet.-Boolean search in Google to get data using (OR, AND, NOT) and site search in the Google.-Market Research Data Collection-Traditional media & online media Research.-Researching over the internet about vital company and contact information (Phone numbers, Email Address and key person biographies)-Global Data Collection, Data Processing-Pfizer Project Analysis-Netapp Data collection, Analysis and helping in reports-Social media data collection from facebook, twitter, forums and blogs and Analyzing the comments in Novartis (Advanced renal cell carcinoma)