Anish Kumar Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Managing a portfolio of Investor and Key accounts, Strategic E-commerce brands of Fetchr to improve relations and increase overall revenue contribution- Direct reporting to the Head of the Account Management team- Regularly meet the clients and develop effective relationships from Users to C Level Management- Be the voice of the customer to all divisions such as Receivables and Product; leading the way to improve the customer experience- Assist with day to day operation to maintain the promised SLA and delivery performance- Actively coordinate with project management team to successfully launch new strategic brands- Act as a consultant to suggest the prospective business ideas which can improve Clients revenue- Suggest improvements / ideas to product team which can help Clients visibility of their performance, improve their delivery rate

Dubai, United Arab Emirates

United Arab Emirates

- Managed a team of 12 Corporate Relations Executives / Account Executives- Manage quality of service metrics to ensure a premium-quality customer experience.- Design and implement models and standards in accordance with Corporates to continuously improve how we interact with our customers and to over deliver on the promised SLA. - Collaborate with other City Managers to standardize the experience (cross training) and achieve the team targets.- Continued Key Account Manager responsibilities from previous role

United Arab Emirates

- Operate as the lead point of contact for any and all matters specific to your customers.- Actively managed 100 + accounts.- Invoiced top tiered clients personally.- Build and maintain strong, long-lasting customer relationships.- Initiate the On-boarding process for new clients and arrange training session according to the clients convenience- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.- Assist with high severity requests or issue escalations as needed and compile Learning Report accordingly.- Liaise with Marketing Dept. on a regular basis to improve the Corporate SLA’s and convey to the Client’s POC.- Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.- Reports to the Co-Founder in regard to providing Weekly B2B Report on all account activity, including Trips and Revenue.- Passively pitch and close to incoming leads in the absence of Sales Manager.

Dubai Media City

• Create new opportunities for sales team and/or account managers by creating and filtering new target lists• Drive demand in specific territories through focused telephone campaigns• Cultivate leads by assessing the unique opportunities and laying out the value proposition for customers• Conduct a needs analysis to meet the end users requirements• Ensure consistent and ongoing coverage of account or territory assignments based on your understanding of your sales opportunities• Understand all products and work closely with sales person• Maintain the highest level of customer satisfaction within the accounts• Maintain a positive, professional 'total customer service' attitude• Coordinate, plan, and schedule sales meeting and demonstrations for the sales team• Demonstrate the ability to create and manage conversations at all business and technical levels of a client's organization from their CEO to a Systems Administrator.

London, United Kingdom

• Ripe4 specializes in delivering Operational Excellence candidates for multinational companies and my role was to find the right candidates for the role in question, most of the roles I worked on were FMCG manufacturing and Aerospace industry focused• Since they work with companies that follow Lean Six Sigma methodologies, I had the opportunity to network with professional who specialize in Lean, Six Sigma, TPM, TQM etc. which gave me a better understanding of the principles and how it was applied company wide• Through the use of Ripe4 resources, I was able to identify and unearth potential business for the company

Kingston Upon Thames, United Kingdom

• Answer inbound calls within guidelines/goals established by the client and contact center management.• Dealt directly with customers over the phone to provide response to inquiries, concerns and requests about products.• Promptly responding to customer queries.• Ensure that all complaints are recognized, recorded, confirmed and solved effectively.• Recognize and promote additional products and services to the customers, in line with their needs and requirements.• Communicate and co-ordinate with other departments to provide an excellent solution.

Kingston Upon Thames, United Kingdom

• Liaise with customers face to face on a day to day basis.• Handle customer needs, locate products and to recommend products matching customers’ requirements.• Meet sales targets assigned by the store manager.• Provide management decisions while store manager was unavailable.• Train new advisors about the products and customer journey that they need to follow to provide excellent solution.

Bachelor Of Engineering (Beng), Aerospace, Aeronautical And Astronautical/Space Engineering, Pass

Higher National Diploma, Aerospace Engineering, 4 Distinctions, 17 Merits And 5 Pass