Experienced Resolution Specialist and an account manager with a demonstrated history of working in the e-learning industry. As a Technical resolution specialist provide resolution and forward the findings for improvement of product. Successfully guided students and was a part of their growth. Skilled in Communication, Critical Thinking, and a Polyglot. Strong customer success and support professional with an experience of more than 3 years in Ed tech.Keen interest in Account Management, Strategy & Planning, Operations, etc.
-
Customer Success ManagerFreshworksChennai, Tn, In
-
Customer Success SpecialistFreshworks Jul 2024 - PresentSan Mateo, California, UsManaged 2 million Dollars in MRR Accounts from the North American region.Reduced churn and ensured customers were adopting the product.Discovered cross-selling and upselling opportunities, leading to an increase in revenue.
-
Technical Product SpecialistFreshworks Aug 2022 - Jul 2024San Mateo, California, Us
-
Issue Resolution AnalystByju'S Feb 2022 - Aug 2022Bangalore, Karnataka, In•Account Manager for Clients in India and Middle East.•Decrease churn and ensure customer satisfaction. •Identify the Major issues coming up in the K3 Product and resolve it in the very first go.• Handpicked to make the pilot project successful and helped in training of other people.• Co-ordinate internally with other departments to provide a better experience for the accounts.• Handle L1 and L2 Issues of the account and provide resolution. -
Senior Student Success SpecialistByju'S Sep 2021 - Feb 2022Bangalore, Karnataka, In• Key Account Manager for Early learning.•Built Long term relationships with Clients•Served as Single Point of contact for the Accounts.• Trained members on handling the new D4 product and also worked in the transition of Whitehat JR• Trained new entrants on Zendesk, Slack , Salesforce• Acted as a link between various departments such as logistics, technical etc.•Improved NPS and CSAT by 18%.
-
Product ExpertByju'S Dec 2019 - Sep 2021Bangalore, Karnataka, In• Handled close to 500+ accounts from Tamilnadu and Pondicherry• Onboard the account as soon as the learning kit is delivered• Trained new entrants and made their transition smooth• Part of pilot project when the new in house D4 tab was launched for K3 cohort.• Instrumental in strategically increasing the screen time by 30%.
-
Product SpecialistByju'S Feb 2019 - Dec 2019Bangalore, Karnataka, In• Handling of leads from the southern region and to help students resolve their queries• Act as an agent between the leads and the management.• Actively analyzed feedback from 1500+ customers to improve ourplatform services• Performed product demos for 500+ customers
Anish S Skills
Anish S Education Details
-
Indian Institute Of Management TiruchirappalliGeneral -
Anna University ChennaiMechanical Engineering
Frequently Asked Questions about Anish S
What company does Anish S work for?
Anish S works for Freshworks
What is Anish S's role at the current company?
Anish S's current role is Customer Success Manager.
What schools did Anish S attend?
Anish S attended Indian Institute Of Management Tiruchirappalli, Anna University Chennai.
What skills is Anish S known for?
Anish S has skills like Customer Experience, Team Coordination, Writing, Business Transformation, Business Writing, Product Knowledge, Customer Success, Key Account Management, Report Writing, Software As A Service, Troubleshooting, Customer Satisfaction.
Who are Anish S's colleagues?
Anish S's colleagues are Sujith Suresh, Venkatesan D, Rajasegar Chandran, Divyasree Rayankula, Kothai Purushothaman, Priceless Consulting, Pat Raj.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial