Anisha Dhillon, Bsw, Rsw Email & Phone Number

Cambridge, On, Ca

• Assisted clients with mental health and substance use disorders to access treatment and counseling services.• Aided Ontario Works clients to develop skills required to stabilize their living situations and to live independently.• Provided objective solution based crisis counseling.• Acted as a resource to Social Service staff in the areas of Mental Health and Addictions.• Built relationships with local Mental Health and Addiction service providers to ensure opportunities for appropriate participant referrals.• Represented Ontario Works on related community committees and initiatives.• Advocated for people experiencing Mental Health and Addiction challenges.• Prepared confidential and sensitive reports for the Disability Adjudication Unit (DAU).• Documented individual case plans/files, monitor client eligibility and process benefits to clients in receipt of Ontario Works.• Completed the required entries and transactions in the Social Assistance Management System (SAMS).• Maintained and supported an Intensive Case Management caseload• Member of the OMSSA-Zone 3 Committee• CUPE 973 Steward• Member of the Wellington-Guelph Drug Strategy, sitting on many subcommittees such as the Wellington Guelph Drug Treatment Court

Guelph, On

• Assessed initial and ongoing eligibility of clients in accordance with the Ontario Works Act, Regulations and Policies and make recommendations to the Manager concerning client eligibility.• Determined client eligibility for mandatory and discretionary benefits and processed these requests in a timely manner.• Maintained detailed and accurate records of client information, interviews and activities and generated applicable correspondence and communication to clients.• Recorded and processed client Income Reporting Statements and verified client income on an on-going basis.• Completed client referrals to the Family Support Worker concerning the pursuit of support orders and monies as appropriate.• Worked cooperatively with clients to develop return to work plans and identify appropriate activities and strategies as part of that plan.• Completed referrals to community and in-house services that helped clients reach their goal of returning to work (ie. education/literacy programs, employment support services, community placements).• Monitored and reviewed attendance and supported clients in the participation of activities in accordance with the needs of the client and the requirements of the Ontario Works program.• Determined situations where clients are deferred from employment participation requirements and ensured that all required documentation was on file to support the deferral.• Dealt effectively with more complex clients, including those with mental health and/or substance abuse issues as well as clients who have cultural or language barriers.• Referred clients to appropriate outside agencies for assistance when appropriate.

Mount Forest

• Established rapport quickly with clients and providing direct client service in accordance with our Customer Service Charter.• Referred clients to other community programs and services using referral practices specified by agency and individual community partners. • Made initial contact with community partners on behalf of clients when necessary.• Recorded and maintained client and employer service statistics accurately in accordance with our contractual and team requirements.• Assessed clients’ needs considering their employability and suitability indicators, exploration of their career goals, barriers to employment, available services, and the local labour market.• Provided client-centred counselling to clients regarding career decision making, job search skills, personal environmental issues/overcoming barriers, employment maintenance, and training/education planning.• Counselled clients to create an employment service plan tailored to their specific needs and helped ensure a successful outcome.• Documented clear rationale to support decisions made on services offered, based on an analysis of each individual’s suitability indicators. • Assessed client motivation and identified ways to improve engagement. • Assisted clients in identifying the need for change and empowering them to move toward change.• Provided timely contacts with clients to ensure services have been accessed, employment service plan is up-to-date, and outcomes are captured in the required timeframe• Completed exit interviews to review progress against the service plan and to assess if further referrals are required.

Kitchener, Canada Area

As a result of the increasing demand for translation and interpreter services in the Kitchener-Waterloo area, I became a casual employee at Able Translations. Generally I accompanied clients to various appointments (physiotherapy, medical, etc.). I am multilingual; fluent in Punjabi and Hindi. I was able to provide service to a need in the community while strengthening my interpersonal and communication skills.

Kitchener, Canada Area

While working at Lutherwood, I secured three consecutive positions. I began running the Summer Jobs Service 2010 program initially. Once the program came to a close, I took on an Administrative role in the Guelph office on a part-time basis during my fall and winter school terms. I then returned to Kitchener to lead the Summer Jobs Service 2011 program.Program Coordinator (Kitchener, ON) Summer 2010, Summer 2011The Summer Jobs Service is an Employment Ontario program which is funded through the Ministry of Training, Colleges & Universities. This is a program in which an incentive is offered to employers throughout the region to hire students over the summer. In the 2010 program, I worked with over 150 employers and over 1100 students. In the 2011 program, these numbers increased to over 180 employers and over 1200 students. Each year I was responsible for a budget of over $850,000 which I successfully distributed to the employers. This role was greatly self-directed and I was able to complete both summers with much success. Through case notes I was able to keep the program details organized and well documented to adhere to government guidelines.Administrative Assistant (Guelph, ON) Sept. 2010- April 2011In addition to executing daily administrative duties, in this role I was able to further strengthen my relationships with clients. Working at the main reception desk in the Resource Centre, I had direct contact with clients who needed assistance with employment. I gained much knowledge of community resources and various programs that were available. This allowed me to build onto my foundation of understanding employment services.

Bachelor'S Degree, Bachelor Of Social Work, Honours

Ba, History Major, Religious Studies Minor