Tara Sager Email & Phone Number

Canada

Kitchener, Ontario, Canada

• Initially managed a team of 24 unionized Account Representatives before transitioning in 2016 to direct 9 Account Specialists in their day-to-day account management operations for the provincial workplace compensation board• Coach and mentor employees in their daily activities and lead the monthly, mid-year, and year-end evaluations• Monitor KPIs and liaise with business partners to ensure productivity goals and account service levels are met• Investigate and address escalated customer account issues received from over 300,000 employers across Ontario• Report to the Assistant Director of Employer Services and offer insight to inform strategic planning and direction• Lead the preparation and execution of strategic projects related to process improvement and talent development• Define project scope, allocate resources, implement change requests, and track and evaluate key deliverables• Partner with Talent Acquisition to deploy recruitment campaigns, interview candidates, and onboard new hires• Participate in discussions regarding, remote working, and health and safety standards• Interpret and apply complex policies and legislation to maintain compliance with the union agreement Key Achievements:✔ Designed a process to engage over 1,200 employers, reclassify client accounts, and adjust their rates to reflect their business activities and co-managed 70 employees to complete 80% of the reclassification campaign in only 6 weeks✔ Spearheaded a 22-member specialized team in the pilot project to offer advanced support to over 2,600 employers who have unique insurance requirements that resulted in the decision to upskill the entire Employer Services team✔ Always met or exceeded performance expectations, earned multiple peer-nominated ROCC Awards, and received the Extra Mile Award as part of the team that converted 40 staff members to remote work during the pandemic

Kitchener, Ontario, Canada

• Provide program assistance to help the Director and Management Team achieve their Service Delivery goals• Compiled and disseminated detailed weekly and monthly reports in alignment with the Corporate Business Plan• Responded to employer complaints and advised internal and external clients on applying policies and procedures• Maintained and updated the claim management system by working with the IT team to guarantee availability• Served as the main contact to manage the Guelph and Kitchener facilities and coordinate maintenance and repairsKey Achievements:✔ Orchestrated the Guelph office expansion to add a new floor, meeting rooms, and work stations by acting as the liaison between the head office and contractors to confirm the work was completed according to specifications ✔ Collaborated with the Facilities team to acquire and renovate an office in Kitchener to accommodate 35 employees

Kitchener, Ontario, Canada

• Managed a caseload of over 3,000 Schedule 1 employer accounts and fulfilled registrations and reinstatements• Informed employers and representatives on their rights and obligations under Workplace Safety & Insurance Act• Tasked with reviewing classifications, resolving non-compliance issues, and explaining transactions and rates• Influenced favourable financial outcomes for employers and encouraged prevention and return-to-work strategiesKey Achievement:✔ Promoted to the Business Assistant role for consistently exceeding all performance expectations during tenure

Toronto, Ontario, Canada

• Delivered unsurpassed customer service to Schedule 1 employers and Account Specialists on a daily basis• Mandated with processing payroll, issuing refunds, and executing A/R adjustments and reconstructions

Toronto, Ontario, Canada

• Oversaw the bank reconciliation and AP/AR duties for 7 divisions with over $25 million in annual revenues• Reported and submitted the periodic income and profit and loss statements to the CEO and VP of Operations