Proficient with Microsoft Office 365 (e.g., Outlook, Excel, Word, PowerPoint, SharePoint, Power BI) and business analysis tools and techniques (e.g. data/object/process flow, Tableau, etc.)Excellent writing skills developed through academic, volunteer, and work experiences (e.g., email memos, project outlines, detailed cost estimates, weekly and quarterly reports, summaries, training materials, briefing notes, etc.)Proficient in engaging the public, understanding their needs, and delivering relevant, effective solutions.Strong communication skills and confidence to build professional internal and external stakeholder relationshipOver four years of experience serving customers in the retail sector, consistently delivering exceptional service. Skilled at nurturing empathetic connections with clients through strong communication and interpersonal abilities. Exceptionally organized and detail-oriented, adept at managing multiple tasks efficiently while prioritizing client satisfaction. Possesses strong problem-solving, conflict resolution, and decision-making skills, catering to a diverse, multicultural clientele.