The key responsibilities include:- Focus on providing client trainings (self serviceable features) to super users from client's end (managers and above) as an effort to reduce incoming cases and provide value.- Performing case resolutions by providing functionality clarification/end user trainings on product features.- Performing account analysis to reduce potential case count and act as the first check for admin super users awareness about product self serviceable features.- Part of the PX- CV Tech Support team which acts as a critical bridge between Product and Support team.- Key team player involved in driving consistent results, both, at an individual and team level by coming up with ideas to smoothen day to day operations.

The key responsibilities are:- Gather holistic knowledge on products part of the Autonomous Receivables suite provided by HighRadius (Collections, Deductions, Cash Application) .- Conduct end to end account analysis by analyzing active product usage and identification of areas of concern and improvements to drive promised value, performance and our product being able to deliver solid results on KPIs for the office of CFO.- Conduct 'Day in a Life' calls to interact with analysts/users from client's end to understand feature/product usage, collaborate with internal teams (customer success, support, product) to provide on time resolution/alternate resolution for issues faced by the client's team to enhance product adoption in collaboration with Customer Value Managers (CVMs)- Conduct end to end trainings/requirement gathering calls across multiple products based on several scenarios (new users onboarding, feature learnings, refresher trainings) to drive product adoption and awareness.- Utilising client interactions, training sessions, account analysis as a portal to identify cross-sell or up-sell opportunities by collaborating with Customer Value Managers (CVMs). - Conduct account reach outs and active account monitoring in collaboration with the Digital Transformation team to drive product usage and reduce incoming cases on product functionality.- Being a key team player, coming up with initiatives to streamline day to day inter and intra team operations with an always 'ready to learn attitude' and a keen eye for details.

This internship served as my base and my stepping stone for the corporate world. This role helped me sharpen my analytical and conversational skills by learning key concepts like pareto analysis, deep run-through of case studies with viable solutions and potential growth opportunities, client handling skills, project management etc. I was also introduced to the world of SaaS and FinTech via HighRadius - a global leader in this segment. The concept of O2C along with the several steps involved (Customer Onboarding, Collections - so on and so forth) in the B2B scenario helped me secure a full time role as 'Product Experience Analyst' at HighRadius.

The training at Bharat Sanchar Nigam Limited helped me put a firm hand on the concepts of Electronics and Communication Engineering. The practical examples and live sessions around topics like optical communication, satellite communication, mobile communication, layers of internet (OSI Model), encryption systems etc. proved to be a critical learning point in my graduation journey.

Aaruush, the techno-management for SRMIST has a footfall of 30k+ attendees from across India. I was an active member of 'Highlights' and 'Sponsorship and Marketing Team' - two critical teams in Aaruush, responsible for bringing brand deals, sponsorships, incentive based workshops and reach outs to companies, agencies and vendors. This time at Aaruush served as a critical stepping stone in my professional career which made me realise my strengths and areas of improvements.

SRMMUN is one of the largest Model United Nations conducted across India with thousands of participants. In this role, I was actively involved in streamlining the day to day operations by smoothly conducting activities (logistics, procurement, crisis-management) with minimal disruption to the event.

This role at Aaruush helped me come out of my comfort zone and made me realise, taking initiatives and putting effort to achieve a target, are really important to change a vision to reality.