Anis Mawarni Email & Phone Number

Petaling Jaya, Selangor, Malaysia

Klang, Selangor, Malaysia

*Provide high quality first level of support for general, billing & technical enquiries received via hotline for home services.*Establish customer-focused culture to achieve customer satisfaction and First Call Resolution whilst handling enquiries, complaints and requests by ensuring compliance to service recovery procedures and minimizing costs through corrective actions. *Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. *Demonstrate awareness of the customer’s need by taking actions that are tailored to the customer requirements. *Ensure all records of customer interactions and transactions are updated accurately in the various systems. Accomplishments: >>Met targetted performance KPI since Oct 2018 until May 2020>>Featured in monthly newsletter for most compliments received>>Up! Your Service Champion

Negeri Sembilan, Malaysia

*Process product quotations.*Create and maintain product costing.*Coordinate deliveries deliveries with Store department.*Manage all customer inquiries and feedbacks by liaising with all the related internal departments.

Bandar Baru Bangi

* Provide daily administrative support to the Director and team such as office operation, schedulemanagement and client's liaison.Facilitate additional tasks required such as exhibition activities, materials sourcing and assisting inphoto & video shoots.* Administrator for 'Avicenna Studio' Facebook page.

Nilai, Negeri Sembilan, Malaysia

Student - Graduated with Diploma in Medical Laboratory Technology

Temerloh, Pahang Darul Makmur

Internship in Pathology Laboratory

Malaysia

Penang, Malaysia

* Processed orders, invoices and deliver orders* Coordinated all deliveries with Logistic department* Handled customer complaints & feedbacks* Processed quotations for sales personnels* Handled customer inquiries for our range of products* Visited customer's site as and when required* Assisted sales personnels to host any customer visits to the manufacturing plant* Maintained sales lead book and redirecting the lead to sales personnel

Penang, Malaysia

Handled direct material planning & purchasing for Maxtor & LCD business unit* Handled indirect material planning & purchasing for AR WHL, APAC Hub, IPD, Engineeringspare parts & LCD business unit* Weekly cost & material summary reports to General Manager for AR, AR WHL & NFF* Monthly inventory reports to APAC Procurement Manager* Localization on materials purchased outside of Malaysia* Half yearly Material Supplier Service rating for local suppliers* Low value contracts review & renewal* Worked with the suppliers on cost reduction plan* RTV coordination* Negotiated better price and payment terms with suppliers* Ensured all the relevant Purchasing procedures are in compliance toISO 9001:2000 standard* Qualified Internal Auditor based on ISO 19011 auditing procedures (ISO 9001:2000)

Penang, Malaysia

* Handled all incoming and outgoing calls, attended to customers & visitorsand handled incoming and outgoing mails & courier* Assisted HR Department in various tasks such as the process of training application/claimfrom HRDF, maternity leave registration, OT meal voucher coupons issuance & records,maintained records for compassionate, marriage, natural disaster & paternity leaves andother Ad Hoc activities & duties* Created & maintained Excel spreadsheet for MCs tracking* Assisted in the company's Sports & Recreational activities* Managed the reception & lobby area