Anisse Lafdil Email & Phone Number

Quebec, Canada

Québec, Canada

• Key Responsibilities:
• Championed application life cycle management, from initial concept through development and implementation to operations and support, leading development and technical support teams to deliver business benefit.
• Administering all aspects of technology team including delivery leadership, architecture, development, QA, and support.
• Endeavoring to consistently securing improvements in operational efficiency/ costs control & resource management practices.
• In charge of evolution requests (specification document writing, development follow up.). Driving significant organizational and technological change with the goal of continuously improving DXC’s ability to exceed its.
• Establishing KPIs, driving accountability with teams for performance against KPIs, benchmarks, and milestone targets.

• Key Responsibilities:
• Delivery Manager for services, operation and support, backed the goals of speeding service delivery, increasing IT efficiency and delivering a superior user experience.
• Commanded operations and resources planning, made transformational impact on the business by executing strategic plans and continuous process improvement, ensured appropriate standards of implementation and operation.
• Provided strategic BI consultancy, designed and build dashboards to analyze, monitor and visualize key performance metrics. Lead dashboard reviews with leadership team, facilitating decision making and risk.
• Leveraged ITIL framework principles for incident, change, problem, release, capacity and project management.
• Steered industrialization and automation of operations and service requests, thereby enabling tremendous economies, great efficiencies, and much better products.

• Key Responsibilities:
• Led overhaul and automation of operating procedures as well as alignment of operating procedures to meet with ITIL v2 standards (SLA, Change Management, Communication).
• Coordinator for software evolution projects, followed a customized version of PMP and SDLC principles to best meet project objectives and adhere to project scope, time, cost and quality constraints.

- Integrating and managing NOBLE System (CRM Solution);- Projects coordinator for technical IT projects;- Design and monitoring the integration of the solution Nobel System for the account of Third Party customers

Executive Mba

Master'S Degree, Computer And Information Sciences And Support Services

Bachelor'S Degree, Telecommunications Engineering