Anita Begic Email & Phone Number

Melbourne, Australia

Keysborough, Victoria, Australia

Mentone

• Quality management activities to meet compliance with TS16949, ISO9001 and Q1 requirements• Managed and deployed the ‘Quality Planning’ function with design and development, for all customers Toyota, Holden, Ford, SGM, Proton and GM to meet product development and customer specific requirements.• Problem solving of issues, including liaising and coordinating with customers and suppliers to ensure compliance and adherence with customer specific, TS16949, ISO9001 and Q1 requirements.

• Problem solving of customer complaints and production issues including CAR/8D’s.• Testing and validation of product changes including technical reporting.• Investigating day to day quality incidents on shopfloor, including 8D reporting, and implementation of robust corrective actions to resolve incidents.• Maintaining quality statistics, identifying trends and proposing corrective actions to realign processes• IMDS – development of new suppliers to the IMDS process and successful completion of supplier and customer IMDS submissions.• Conducted Internal Audits of Quality and Environmental system, product and manufacturing processes.

• Managed the ‘Quality Assurance’ function for the entire operation. Ensured the Quality Management system to met the company’s stated quality policy to a certified TS16949, ISO14001 & Q1 system. • Successfully led the Hallam and Campbellfield sites through 6 external TS16949 and ISO4001 audits within a 2 year period. Achieved 0 non-conformances across all of these. • Developed and deployed ‘Built In Quality’ processes. Established this base on world-class manufacturing resulting in substantial reductions in PPM’s whilst meeting quality targets. • Spearheaded numerous continuous and business improvement projects across systems, process and people. Worked with the business leadership team to address the requirement to source cost downs for operations whilst improving production output and alignment of resources to the business.• Assisted in analysing ongoing business issues and risks. Recommended governance and compliance frameworks that would assist in delivering best practice processes and business standards. • Oversaw the ongoing development and maintenance of processes and procedures for all activities within the organisation. Ensured that all activities were documented whilst assessing improvement opportunities. • Spearheaded the internal and external auditing and compliance processes across the quality, environmental and safety management systems. Focused on the delivery of world leading processes and systems. • Led the development of the product Issue resolution and Continuous improvement processes for the organisation.• Ensured the product conformance to Quality internationally recognised quality system requirements (PPAP, ISIR, APQP, 8D, CAR's NCMR's, SPC, etc). Achieved a Q1 score of above 1300 and 0 PPM for 4 consecutive months.• Directly supervised a team of quality control professionals including overseeing training and conformance. Improved the culture of the team through the delivery of mentoring and coaching to all personnel.

Whilst in this position I was responsible for the alignment of quality and supplier development whilst managing the interaction between suppliers and driving their enhancement of quality management.Specific contributions and successes:• Provided leadership and management to suppliers to ensuring performance in accordance to expectations. Reported against non-conformance whilst developing and implementing a supplier improvement process.• Led ongoing reviews and improvements of company based policies and processes to meet customer and management requirements. Addressed the importance of driving a culture of continuous improvement. • Engaged directly with major suppliers, key customers and industry associations as a direct contact and representative of DANA. • Drove conformance to the various quality management system requirements including PPAP, ISIR, APQP, 8D, CAR's NCMR's, SPC, etc. Saw this deliver flawless product launches and deliver reductions in quality and warranty complaints. • Managed the auditing and review processes with internal and external stakeholders. Personally liaised with compliance authorities and auditors to address all non-conformance or improvement requirements. • Supervised and led a team of quality control personnel. Facilitated training and guidance on the various quality management systems and improved their conformance with quality review requirements. • Spearheaded the implementation and management of PPAP and IMDS processes and controls. Successfully implemented and approved all aspects of the quality control activities for each of these.

Core focus during this time was the project management across the implementation of a number if industry and global best practice QMS's.Major contributions and successes:• Project managed the implementation of the TS16949/ISO9001 Quality system over a 10 month period. Partnered with Benchmark Quality Assurance to successfully deliver the system to drive operational and organisational improvements.• Successfully project managed the implementation of the TS16949 for the organisation. Delivered extensive improvements through the development of activities and processes to meet the expected standards.• Drove a culture of continuous improvement while improving the process capability for several equipment lines. Worked on and coordinated a key project to improve specific products resulting in the implementation of a number of improvements and increased customer satisfaction.• Liaised directly with suppliers to ensure continued quality of materials supplied to the facility and customer. Managed relationships with key stakeholders to be able to proactively address risk and concerns. • Scheduled, performed and reported internal quality system and process audits to ensure continued compliance to standards. Addressed all issues whilst focusing on the ability to deliver ongoing improvements.• Created and maintained control plans, process failure modes and effects analyses (PFMEA) for 13 different models. Reviewed complete process documentation with the customer before the on-site audit date to ensure the ability to meet TS16949 quality standard requirements.• Reviewed and signed-off all scrap, rework, and non-conforming material. Collaborated with supplier quality group on supplier-related issues and implemented corrective actions and 8D resolutions as required.• Scheduled weekly and monthly product tests ensuring ongoing product conformance to in-house and customer standards. Presented test results to management facilitating detailed quality review meetings.

Promoted to this role following demonstrated capabilities in quality management and quality management systems, key successes I delivered include:• Project managed the implementation of the ISO9001 Quality system over an 8 month period. Partnered with Lloyds Quality Assurance to successfully deliver the system to drive operational and organisational improvements.• Monitored the performance of Quality Management System and reported the effectiveness of such to senior management on a monthly basis. Provided direct support in the day to day quality management activities. • Implemented, updated and controlled documents concerning quality including procedures, work instructions, engineering drawings, specifications, bills of material and job files. • Interfaced with key customers, both on and off site. Worked with various suppliers to ensure continued quality of materials supplied to NVE and to NVE’s customers. • Implemented a receiving and inspection program within Stores to ensure compliance with all relevant quality procedures. • Implemented in-process and final inspection process checks. Reviewed all checks and had final authority on releasing a product.• Developed and maintained a company calibration of measuring and test equipment, enabling initial certification and ongoing compliance with ISO 9001. Ensured regular maintenance and calibration of plant equipment.• Coordinated the company’s intellectual property for sale as part of company closure. Ensured the identification of all IP available to the market.• Led the design and manufacture of a world patented innovative Aircraft Refueller which has achieved sales of $8,000,000. Achieved commendation for the engineering quality for this product.• Project managed the implementation of a modern computer network throughout the plant that made available to the shop floor quality information, specifications and job drawings to personnel.

• Provided general project management that incorporated, troubleshooting, design and development of engineering products for the organisation. • Successfully re-designed a maintenance vehicle for the RTA to ensure a safe and effective operational unit. Provided recommendations and feedback on specific areas of concern or improvement.• Managed the warranty program resulting in the delivery of a 50% cost reduction of over a two year period. Achieved this through extensive process improvement and conformance to quality control standards. • Implemented and managed production projects to increase efficiency. Increased a focus on continuous process improvement that assisted in driving forward overall improvements across the facility.