Anita Ramirez Email & Phone Number

Westlake Village, California

Responsible for managing a complex pipeline of counterparty loss mitigation items including repurchaseobligations, unsaleable assets, indemnification agreements, early payment defaults, mortgage servicing rights contracts, compliance findings, and post purchase deficiencies. Work closely with senior leadership to integrate risk management practices into companies strategic planning and decision-making processes.• Coordinate the execution of bailee letters and the shipment of collateral files to the investor’s custodian bank and escalate requests for missing collateral files. Improved customer delivery performance by 20% while reducing SLA (service level agreement) times from 15 days to 5 days. • Successfully negotiated the resolution of over 2,000 repurchase requests to mitigate losses over $900 million through indemnification agreements, scratch and dent bids, pledge agreements, and risk fee agreements. • Prepare the billings for mortgage servicing rights trades for the repurchase price, early payoff and early payment defaults, documents reviewed: Mortgage Servicing Rights Purchase and Sale Agreement, Interim Servicing Agreement, Estimated Purchase Price Computation worksheet, and Funding schedule. • Liaise between post funding groups, client administration, general counsel, servicing, treasury, investor accounting, and credit loss mitigation.Escalate FDIC's consumer complaints with servicing and provide update to clients. Provide status of foreclosure proceedings to originating mortgage lenders.Develop and implement loan defect policies and procedures in compliance with investor requirements.

Westlake Village, California

• Generated approximately $300,000 in revenues, by employing a new process which streamlines the billing of early payment defaults. • Improved business process for the department which increased response times from our counterparty clients from 55% to 100%. • Created reports for senior management using Excel and SQL to show current repurchase pipeline progress.

Moorpark, California

Resolved and successfully escalated escrow tasks, which entailed tax analysis, homeowner and flood insurance claims, requests for mortgage insurance payment deletion and assisted other mortgage divisions, where needed, as the company continued to expand. • Trained new team new team members on how to effectively engage customer service calls, address borrower concerns, mortgage payments, escrow balance details, principal balance reductions, bi-weekly payments, and escalating issues to our priority complaint management team. • Completed approximately 400 escrow tasks weekly with detail and accuracy.

Moorpark, California

Responsible for delivering accurate detailed information to fund loans through PennyMac’s Early Purchasing Loan program. • Served as a liaison between counterparty clients and various internal groups such as secondary marketing, treasury, and collateral departments to complete the funding of the loan. • Successfully funded approximately 100 loans on a daily basis, and reviewed mortgage documents: note, HUD-1, deed of trust, corporate resolution, and appraisal report. Verified closing protection letters with title insurance companies in order to approve funding of loans.

Westlake Village, California

Utilized systems implemented by Bank of America to review required documentation pertaining to the closing of a short sale. Analyzed initial offers, negotiated purchase price and fees, following final closing fees, with preliminary HUD-1 and closing/escrow. • Established relationships with loan officers, real estate agents, and borrowers. Communicated to proper personnel what fees were negotiable such as HOA Estoppel fees, attorney and super lien state fees, pest inspection, and second liens. • Performed routine organized review of required documents to ensure accuracy; residential purchase agreement, HUD-1, 4506T tax document, Bank of America Short Sale Addendum, listing agreement, valuation letter, appraisal, bank statements and loan approval letters. • Generated excel reports and created detailed spreadsheets to properly account for each stage of the short sale process. • Awarded Top Performer 3rd Quarter.

Oxnard, California, United States

My responsibilities were to manage a team of 20 cashiers to ensure the store's checkout ran smoothly. Auditing cash by buying/selling from the cashiers to ensure limits were maintained and balanced correctly. Address customers issues when they wanted to speak to a manager. Escalating suspicious and fraudulent activity to reduce losses. Maintained safe of $10,000 in cash. Assigned daily duties for the team.