System Analyst
Mumbai Area, India
• 17+ Project Implementations over the course of 7 years including customers in Manufacturing , Non banking finance , retail Sectors etc• Interfacing with clients for gathering business needs through requirement gathering, analyzing & reviewing business, functional and high-level technical requirements and finalizing technical /functional specifications• Participating in Business Acceptance Testing, Integration & User Acceptance Testing to compare actual with expected results and liaising with teams to resolve bug fixes; assisting in creating test cases and ensuring complete test coverage • Coordinating functional and user acceptance testing involving execution of testing strategy, scheduling of resources and tracking of test performance; undertaking review of test cases along with the Testing Team • Reviewing project test and implementation schedules; documenting and reporting the current status of defects for each testing cycle and overall project to the management • Preparation and delivery of Product roadmap items every quarter, Conduct product demos to prospects• Change Management Support and Training sessions to customers to get adapted to process changes and use of new application• Support 15+ members as functional lead with their daily activities and assigned projects and planned deliveries• Presales support in demos, effort estimation, fitment checks, pricing, managing deal qualification and proposals• As Product specialist / owner working closely with product and businesses to understand business requirements• Implemented Release Quality Matrices to measure and improve code and release quality• Collaborated Project Management Activities for Project delivery tracking , Weekly status reports and timely deliveries• Responding to client issues and ensuring resolution of issues and providing continuous coaching and feedback to team members• Proposing and support implementation of Analytics to solve customer pain points