Anitha N Email & Phone Number

Chennai, Tamil Nadu, India

- Spearheaded a sales and customer service team to achieve and surpass sales targets.- Provided guidance and support to enable the team to meet and exceed set goals.- Devised and implemented revenue-boosting strategies resulting in a 40% increase in sales.- Expanded the customer base by implementing effective marketing and sales initiatives.- Ensured delivery of exceptional customer service, resulting in 80% increase in customer satisfaction ratings. - Managed escalated customer inquiries and complaints, resolving issues to maintain customer loyalty.- Monitored and evaluated team performance, providing constructive feedback and coaching for improvement.- Facilitated the training and onboarding of new team members to ensure a cohesive and skilled workforce.- Aligned efforts with other departments to streamline operations and enhance service delivery.- Negotiated rates with vendors and partners, resulting in 40% cost savings.- Generated and presented comprehensive reports on team performance and sales activities to upper management.- Identified and implemented process improvements, resulting in increased efficiency and productivity.

Chennai, Tamil Nadu, India

- Coordinated sea import operations for two sales channels, overseeing a monthly volume of 600 CBMs.- Managed consolidation planning for nine ports in China, the Far East, and Korea, ensuring efficient logistics operations.- Negotiated competitive rates with forwarders, liners, coloaders, and overseas agents for both LCL and FCL shipments, leading to cost savings of 10%.- Collaborated effectively with overseas agents, shippers, and consignees in India to streamline import processes.- Tracked and monitored shipment requirements, ensuring timely deliveries and customer satisfaction.- Updated daily import routing orders by sales, optimizing shipment processes and reducing lead times by 15%.- Prepared and delivered comprehensive daily, weekly, and monthly import sales and booking reports, enhancing transparency and decision-making.- Addressed customer inquiries promptly and professionally via phone and email, ensuring high levels of customer satisfaction.- Coordinated with diverse carriers, obtaining competitive import rates for FCL/LCL shipments, resulting in overall cost reduction.- Quoted and assigned competitive rates to customers, contributing to a 10% increase in customer retention.- Maintained meticulous records of shipments and container bookings, ensuring accuracy and accessibility of information for efficient operations.- Ensured adherence to high performance, quality, and customer service standards, contributing to a 20% increase in customer satisfaction ratings.- Generated and maintained DSR reports by customer and branch, facilitating effective performance tracking and strategic decision-making.

Chennai, Tamil Nadu, India

- Managed sea import coordination and documentation, ensuring smooth operations.- Handled sea bill of lading instructions and split manifest, maintaining accuracy and compliance.- Raised sea import invoicing and issued delivery orders, ensuring timely and efficient processes.- Conducted rate negotiations with forwarders, liners, and overseas agents for LCL and FCL, reducing costs by 10%.- Coordinated with overseas agents, shippers, and consignees in India, ensuring seamless communication and collaboration.- Managed tracking and tracing requirements of shipments, ensuring real-time visibility and customer satisfaction.- Handled administrative and accounts activities, addressing customer inquiries via phone and email promptly and professionally.- Coordinated with different carriers and collected imports FCL/LCL rates, optimizing cost and service quality.- Quoted and assigned rates to customers, securing 95% customer retention rate.- Maintained databases and files of shipments, ensuring easy access to critical information.- Prepared and maintained high-performance standards, meeting quality and customer service needs consistently.- Generated and maintained DSR reports customer-wise and branch-wise, providing detailed insights for strategic decision-making.- Expertly handled special equipment and project cargos, including defense projects, demonstrating versatility and expertise.- Effectively managed 300 containers on FCL and 600 cbm on LCL, ensuring efficient handling and delivery.

Chennai, Tamil Nadu, India

- Ensured high performance, quality, and customer service standards.- Tracked and traced shipment requirements.- Coordinated with overseas agents, shippers, and consignees in India.- Handled customer inquiries via phone and email, and monitored shipments and container bookings.- Maintained shipment databases and files, and managed DSR reports.- Managed the raising of invoices and the release of delivery orders.- Quoted and assigned rates to customers and sales executives.- Prepared BL instructions and managed documentation.

Sriperumbudur, Tamil Nadu, India

- Managed timekeeping, attendance, salary reviews, personnel database, and payroll.- Handled data processing and HR tasks, including onboarding and offboarding, sickness absence, and leave management.- Updated employee information, managed upgrades and transfers, and addressed employee queries.- Responded to employee queries both in person and over the phone.- Maintained the HR database system, ensuring up-to-date employee personal and payroll records.- Assisted with the production of reports and pay slips. - Liaised with the HR department, responding to daily queries for information and assistance.- Maintained files, resolved shift problems, arranged travel, and managed housekeeping.- Communicated management information to department heads, divisions, managers, and directors.- Supervised a total department of 1,500 employees.