Set objectives for the team & track progressMeet set targets on agreed timelinesDevelop compensation & benefits plansDiscuss employees’ career development paths with managersMonitor Individual’s performance & provide appreciation or feedback as & when requiredSales Manager Digital Telesales manages team of TSEs calling up database effectively to issue credit cardResponsible to build proven ability to pitch Credit card & provide leads to Digital… Show more Set objectives for the team & track progressMeet set targets on agreed timelinesDevelop compensation & benefits plansDiscuss employees’ career development paths with managersMonitor Individual’s performance & provide appreciation or feedback as & when requiredSales Manager Digital Telesales manages team of TSEs calling up database effectively to issue credit cardResponsible to build proven ability to pitch Credit card & provide leads to Digital Sales Teams for closureTo motivate team, train, coach to deliver high efficiency from calling to conversion of BaseTo manage recruiting, objective setting, coaching & monitor PerformanceResponsible to hire TSEs through HRResponsible to train the TSEs & help to acquire selling skillsEnsure all TSEs are educated on PLP earningHelp TSEs to achieve set target & meet their required productivity Show less

Project - 2 Resourcing Services, Accenture NASourcing the interview documents (Final File Check)Creating Purchase order for vendorsProcessing Invoices for Vendors and for Accenture Processing reimbursement for candidatesRolling out PKT for new joinersQuality Check for all the cases that are been processed by the Peers & new joinersWorked on background check for candidates Generating offer lettersPreparing Process… Show more Project - 2 Resourcing Services, Accenture NASourcing the interview documents (Final File Check)Creating Purchase order for vendorsProcessing Invoices for Vendors and for Accenture Processing reimbursement for candidatesRolling out PKT for new joinersQuality Check for all the cases that are been processed by the Peers & new joinersWorked on background check for candidates Generating offer lettersPreparing Process documentations i.e. LWI as per SLA’sQueue Management - Allocation of Work to the team in absence of SMEMeeting all SLA on & at agreed timeline with 100% accuracyManaging escalation emails from Client endConducting Process Knowledge test for the Peers, post process trainingsQuality Checking (Auditing) that are processed by the PeersGenerating Offers (External & Internal Hires) with VISA & RelocationsTrack & Chase of Signed Documents from candidatesMoving Onboarding activities & Manual IT notification for any further changesCreating new & exiting process documents as & when requiredIdentify and update process documentation utilized by the teamUploading candidates interview and offer documents in Candidate HUB applicationEffectively build and manage vendor and competitor relationshipsProvide expertise for performance services to support client requirementsPreparing the Business Level Performance View on Monthly basisPreparing the Individual Productivity & Run Rate on Daily, Weekly & Monthly basisPreparing Monthly Individual Quality data for the associatesPreparing the Rewards & Reorganizations report based on the Quality, TAT, No Call No Show etc. Show less

Project 1Leading Network Provider – Australia (Accenture Operations)Initiating Personnel Security check and Drug & Alcohol Check process for new Candidates as part of Recruitment processNew Hire & New Labour Hire report sent to client on daily basisGenerating offer lettersProviding Floor support to team as and when requiredWorked on Performance Objectives during Mid-Year & Annual Review RatingWorked on Probation Monitoring & LMS… Show more Project 1Leading Network Provider – Australia (Accenture Operations)Initiating Personnel Security check and Drug & Alcohol Check process for new Candidates as part of Recruitment processNew Hire & New Labour Hire report sent to client on daily basisGenerating offer lettersProviding Floor support to team as and when requiredWorked on Performance Objectives during Mid-Year & Annual Review RatingWorked on Probation Monitoring & LMS processContract Conversion, Direct Appointment, Role Repurposing, Role Swapping, Temporary AppointmentEmployee Data ChangeExit formalities - Resignation, Termination & RedundancyProcessing Maternity & Parental Leave request Show less