Anitha Moniandy Email & Phone Number

Sungai Buloh, My

Malaysia

Malaysia

- Making pro-active and collection calls, sending reminder emails to hotels regarding unpaid invoices, handling inbound calls from hotels- Analysing and understanding the reasons why hotels delay payments Communicating with hotels in various countries as required and bringing new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship- Effectively cooperate with Market Managers to establish a strong Expedia Group Team Doing Follow-ups with… Show more - Making pro-active and collection calls, sending reminder emails to hotels regarding unpaid invoices, handling inbound calls from hotels- Analysing and understanding the reasons why hotels delay payments Communicating with hotels in various countries as required and bringing new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship- Effectively cooperate with Market Managers to establish a strong Expedia Group Team Doing Follow-ups with hotels on a recurring basis and building relationships with them- Proactively increasing the number of accounts that pay by Direct Debit or Autopay according to the Country Work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management Achieving departmental expectations, and deadlines including call, and email volumes, response SLAs, and collections targets.- Highly motivated, goal-oriented with professional phone skills, and carries a positive attitude. Maintaining account portfolio (Australia and India), requesting payment and reconciliation of compensation owed in accordance with their payment terms, while educating them on the benefits of partnering with Expedia. Show less

Malaysia

- Ensures that the department is providing excellent customer service on the store floor- Implement, plan, and manages sales activities.- Responsible to recruit, train, develop and assess Sales Advisors.- Performing planning, staffing, and organizing department to meet business needs.- Ensures profitability through budget planning, follow-up, back office routines, and loss prevention.- Sets an example to the team and acts as a role model and provides excellent interpersonal… Show more - Ensures that the department is providing excellent customer service on the store floor- Implement, plan, and manages sales activities.- Responsible to recruit, train, develop and assess Sales Advisors.- Performing planning, staffing, and organizing department to meet business needs.- Ensures profitability through budget planning, follow-up, back office routines, and loss prevention.- Sets an example to the team and acts as a role model and provides excellent interpersonal skills and an eye for great customer care.- Able to provide constructive, straightforward feedback and coach the team.- Ability to multitask in a fast-paced environment - Provides a positive and coaching attitude, and a willingness to learn and improve.- Maintaining fairness, and empathy, and being committed to both the business and the well-being of the team. Show less

Malaysia

 Collaborated and coordinated with managers & recruiters for staff hiring globally.  Manage recruitment and employee records.  Managed HR reports on a weekly/monthly basis. Worked with HR team for employee annual performance bonus and increment. Drove executive initiative and communications at centre level on quarterly basis in line with overall IBM strategy. Responsible to conduct and coordinate employee events including calendar invites, advertising and… Show more  Collaborated and coordinated with managers & recruiters for staff hiring globally.  Manage recruitment and employee records.  Managed HR reports on a weekly/monthly basis. Worked with HR team for employee annual performance bonus and increment. Drove executive initiative and communications at centre level on quarterly basis in line with overall IBM strategy. Responsible to conduct and coordinate employee events including calendar invites, advertising and organizing. Designed and maintained HR redeployment webpages to publish new position updates. Show less

Selangor, Malaysia

• As the O2C administrator, responsible for End to end contract management, customer master records, order, billing and accounts receivable management. • Managed IBM Maintenance proposal preparation, contract acceptance and contract termination for clients in Australia and New Zealand.• Escalated and managed requests timely to ensure internal client demands are met. • Communicated directly with IBM Business Partners and Resellers to ensure effective contract management and… Show more • As the O2C administrator, responsible for End to end contract management, customer master records, order, billing and accounts receivable management. • Managed IBM Maintenance proposal preparation, contract acceptance and contract termination for clients in Australia and New Zealand.• Escalated and managed requests timely to ensure internal client demands are met. • Communicated directly with IBM Business Partners and Resellers to ensure effective contract management and resolution of fulfilment-related issues.• Worked closely with the Accounts Receivable team to resolve billing disputes and subsequently drive reductions. Improved cash collections.• Collaborated with SME (Subject Matter Experts) and identified process improvement opportunities to drive improved efficiency and productivity Show less

Selangor, Malaysia

 Drove executive initiatives and communications at center level. Coordinated monthly events. Designed and maintained HR redeployment webpages to publish new position updates. Maintained the KL Centre department cabinets and keys and worked closely with the in-office team to coordinate and manage employee workstations.