Anitha Subramanian has experienced in Managing the Nonprofits CRM databases and Reports.Oversee the Tier 2 team and prioritizes the Tier 2 /Tier 3 support tickets and ensures the tickets are getting resolved quickly within the reasonable time. Constantly work with the team members, make sure they understand the requirements of the ticket and provides the technical details before the ticket gets escalated. Coordinate with DEV team, make sure the Support tickets are getting resolved steadily and provides SQL help when needed.Work closely with "Conversion" team and provides major SQL help for all new on boarding clients. Estimate the SOW's and provides reasonable deadline based on clients requirements. Develop Active Reports ,SSRS Reports /Dashboards for the Non Profit Organisations. Handles Power BI Reports and Database projects.Experienced in SQL Server Development,Administration and Microsoft Business Intelligence suite which includes Integration Services (SSIS), SQL Server Analysis Services (SSAS),Performance Point Server Dashboards, SQL Server Reporting Services (SSRS), Active Reports, Power BI, JIRA and Proficient in writing/fine-tuning T-SQL, PL/SQL, Functions, Stored Procedures, Views, Index, Triggers and MDX.