Operations Manager at Infosys BPM with over 14 years of progressive experience in the BPO industry. I have a passion for driving service excellence, leading high-performance teams, and managing complex outsourcing and offshoring projects for global clients.As a Lean Six Sigma certified professional, I constantly seek to improve quality, efficiency, and customer satisfaction in every project I undertake. I have a proven track record of developing and implementing transition solutions, streamlining and standardizing processes, and enhancing team performance and productivity. I also participate in due diligence efforts, influence client outcomes, and ensure compliance with transition methodologies and approaches. My mission is to deliver value-added solutions that meet the client needs and expectations, and support the growth and success of Infosys BPM.