Aniya Thomas Email & Phone Number

Charlotte, Nc, Us

Greenville, Nc, Us

Greenville, North Carolina, United States

-Promoted to train over 50 new hires on customer servicer practices, ensuring a smooth onboarding process-Implement upselling techniques to market key menu items and promotions, effectively boosting average sales by 20% and personally selling over $1,000 in-store gift cards-Assist in supporting promotional campaigns by engaging with guests, and evaluating customer preferences, contributing to increased sales and guest retention-Deliver exceptional customer service to over 70 guests daily, establishing strong rapport and consistently earning a 98% positive feedback rating

-Developed and produced over 30 high-quality videos for the team’s social media to increase engagement and brand visibility-Filmed and edited content at home showings to showcase property features, while also creating lifestyle videos highlighting experiences in Charlotte, NC to attract potential homeowners-Collaborated with the marketing team to align video content to ensure brand consistency on all social and online platforms-Soley managed all aspects of content creation including planning, scriptwriting, recording, and use of CapCut to edit and deliver final video deliverables

Greenville, North Carolina, United States

-Manage the Facebook, Instagram, and Twitter social media platforms daily using Meltwater to plan and schedule 5-8 weekly posts-Create a script to record and post a 60-second weekly event recap with the student affairs videographer that creates around an 8% engagement rate -Provide social media coverage at various Student Affairs events through Instagram stories, Facebook Live, and posts

Greenville, North Carolina, United States

-Serve as a mentor and role model to first-year business students-Run the social media page to share updates on events, tips, and mentor information-Participate in all College of Business events planned for first-year students and hold weekly office hours to meet with students-Provide a student’s perspective and offer valuable insight by sharing previous experiences and knowledge

Greenville-Washington, North Carolina Area

-Researched 3 forms of digital and social media marketing to enhance brand awareness by 5% for a small local business in Williamston, NC (Office Works Plus)-Conducted in-depth market research to develop an analysis of my client, the industry, and the scope of work to recommend marketing strategies that will improve business performance -Developed SEO strategies to increase traffic by creating updates to clients’ websites and creating engaging content

New Bern, North Carolina, United States

-Promoted to train over 20 new hires on menu items, POS system, company standards, and customer service expectations -Assisted management to help implement upselling techniques that increased sales by an average of 20% -Led functional daily meetings while attending two monthly training courses to increase effective leadership -Constructed attractive front-of-house displays to market new products.

New Bern, North Carolina, United States

• Created a positive guest experience by delivering service to 50 guests a day and developed relationships with guests which resulted in customer loyalty

Bachelor Of Science In Business Administration, Marketing

Activities and Societies: American Marketing Association, Woman in Business, College of Business peer mentor, Queen in You

Certificate, Professional Selling

The professional selling certificate helps build skills in the area of professional selling. The professional selling certificate guides.

Associate Of Arts - Aa

Activities and Societies: 2022 Deans list