- Lead placement initiatives, connecting with hiring managers to identify internship and job opportunities.- Conducted Carrer Guidance sessions on resume building, interview skills, and career development and pre-screening for candidates. - Collaborate with campus and employers to promote job opportunities and facilitate recruitment events such as job fairs and campus placements.- Analyzed industry trends to align placement strategies with current market demands.- Conducted job placement drives, including open job fairs, and campus drives and virtual job interviews.- Maintain a comprehensive database of job seekers, including their skills, qualifications, and employment preferences.

- Responding to customer inquiries and complaints via phone and email in a professional and empathetic manner.- Registering customer complaints, documenting details, and helping them resolve issues.- Handled escalated and complex customer cases, demonstrating an in-depth understanding of the company's products/services.- Provide guidance and mentorship to junior support representatives.- Monitor and assess the quality of customer interactions, providing feedback to the team to ensure consistent and high-quality support.