Anjali Thacker Email & Phone Number

Ahmedabad, Gujarat, India

• Handling complex client complaints and enquiries.• Communicate courteously with customers by telephone and emails.• Keep accurate records of discussions or correspondence with customers.• Interacting with the sales team and the team of SEO engineers as well as web designers about client’s requirement. Working as a bridge between customers and the SEO engineer team.• Communicating with the server companies like Godaddy, Fasthost, Bigrock etc. and getting client’s domain, website and email hosting issues resolved.• Train staff to deliver a high standard of customer service.• Leading and motivating a team of staff to ensure they provide the best possible customer service.• Develop feedback or complaints procedures for customers to use for future reference.• Analyse statistics or other data to determine the level of customer service our organisation is providing.• Assisting in the recruitment, development and appraisal of staff.

Ahmedabad, Gujarat, India

• Working for one of the largest Bookkeeping Company in Australia, providing recurring services to 500+ businesses.• Identifying prospective clients overseas in the Industry and providing them the customized services as per their business requirement.• Develop relationships with key decision-makers in target organizations for business development in pre-sales & post sales negotiation stages.• Liasioning between the client and the delivery team• Ensure outstanding Customer satisfaction by maintaining strong working relationship.• Handle client issues throughout the implementation cycle in a timely and accurate fashion.• Guide the team members to deliver the service that meets/exceeds client expectations.• Communicating courteously with customers by telephone, emails;• Keeping accurate records of discussions or correspondence with customers;• Communicating with clients for CROSS SALES of different accounting services as per their business requirement.

Ahmedabad, Gujarat, India

• Working for a leading contractor payroll solutions provider in United Kingdom. Providing various Tax saving & tax return solutions to the Healthcare industry in UK.• Involved in employee selection, periodic training, succession planning.• Supervise and manage the overall performance of the team members, preparing work schedule, assigning duties and guide them to achieve the targets• Keeping track on the progress of team members activities & effectiveness, review them and offer feedbacks • Responsible for the growth and increase in the organizations finances and earnings.• Analyzing, reporting, giving recommendations and developing strategies on how to improve quality and quantity.• Preparing the contents for the organization Brochures, leaflets etc for promotional activities.

Ahmedabad

• Working for an International B2B Portal, which is a market leader in the Garment and the Textile Industry, one of the biggest vertical Portal dedicated to Apparel industry.• Responsible for handling inquiries which comes in from the domestic as well as international Textile and apparel industry and solving them on a real time basis.• Continually update on product knowledge, latest products and services. Establish relationships with customers.• Communicating the Basic Members of the Portal and try and convert them as the Premium Member.• To achieve and exceed key performance indicators based around volume of conversion of inquiries received, and membership targets.• Ensure accuracy and consistency of information communicated to customers which should be within the companies policies.

Gandhinagar

• Working for a UK based Company which is a market leader in the Telecommunications Industry, one of the biggest distributors of mobile phone contracts.• Responsible for converting inbound calls from potential customers, which result in initiating a customer contract/sale.• Interact closely with the customer to understand their information and data requirement needs and to fulfill them• To achieve and exceed key performance indicators based around volume of conversion of calls received, and sales targets.• To respond to customer requests in accordance with company guideline.• Continually update on product knowledge, latest products and services.• Establish relationships with customers.• My Job responsibilities included handling client queries and resolving them on real-time basis.• Responsible for giving product training to trainees and escalating calls for the new agents.• Maintaining break timings for the agents and preparing daily reports.• Responsible for conducting regular meetings with the team to ensure that the team co-ordinates effectively