Anjali Thacker Email & Phone Number

Ahmedabad, Gujarat, India

• Handling complex client complaints and enquiries.
• Communicate courteously with customers by telephone and emails.
• Keep accurate records of discussions or correspondence with customers.
• Interacting with the sales team and the team of SEO engineers as well as web designers about client’s requirement. Working as a bridge between customers and the SEO engineer team.
• Communicating with the server companies like Godaddy, Fasthost, Bigrock etc. and getting client’s domain, website and email hosting issues resolved.
• Train staff to deliver a high standard of customer service.

Ahmedabad, Gujarat, India

• Working for one of the largest Bookkeeping Company in Australia, providing recurring services to 500+ businesses.
• Identifying prospective clients overseas in the Industry and providing them the customized services as per their business requirement.
• Develop relationships with key decision-makers in target organizations for business development in pre-sales & post sales negotiation stages.
• Liasioning between the client and the delivery team
• Ensure outstanding Customer satisfaction by maintaining strong working relationship.
• Handle client issues throughout the implementation cycle in a timely and accurate fashion.

Ahmedabad, Gujarat, India

• Working for a leading contractor payroll solutions provider in United Kingdom. Providing various Tax saving & tax return solutions to the Healthcare industry in UK.
• Involved in employee selection, periodic training, succession planning.
• Supervise and manage the overall performance of the team members, preparing work schedule, assigning duties and guide them to achieve the targets
• Keeping track on the progress of team members activities & effectiveness, review them and offer feedbacks
• Responsible for the growth and increase in the organizations finances and earnings.
• Analyzing, reporting, giving recommendations and developing strategies on how to improve quality and quantity.

Ahmedabad

• Working for an International B2B Portal, which is a market leader in the Garment and the Textile Industry, one of the biggest vertical Portal dedicated to Apparel industry.
• Responsible for handling inquiries which comes in from the domestic as well as international Textile and apparel industry and solving them on a real time basis.
• Continually update on product knowledge, latest products and services. Establish relationships with customers.
• Communicating the Basic Members of the Portal and try and convert them as the Premium Member.
• To achieve and exceed key performance indicators based around volume of conversion of inquiries received, and membership targets.
• Ensure accuracy and consistency of information communicated to customers which should be within the companies policies.

Gandhinagar

• Working for a UK based Company which is a market leader in the Telecommunications Industry, one of the biggest distributors of mobile phone contracts.
• Responsible for converting inbound calls from potential customers, which result in initiating a customer contract/sale.
• Interact closely with the customer to understand their information and data requirement needs and to fulfill them
• To achieve and exceed key performance indicators based around volume of conversion of calls received, and sales targets.
• To respond to customer requests in accordance with company guideline.
• Continually update on product knowledge, latest products and services.