Rajesh Pathak Email & Phone Number

London, England, United Kingdom

Ahmedabad

Overall management of the floor having hardcore voice sales process  Improve operational systems, processes and policies for better efficiency Supervise and manage day-to-day operations and teams  Developing, motivating and counselling my team to provide excellent performance and achieve better results Helping in Hiring people, Scheduling and.

Baroda, Gujarat

 Improve operational systems, processes and policies for better efficiency Supervise and manage day-to-day operations and teams  Direct interaction with the customers and partners to give proper support, meeting their expectations and building relationship Was able to achieve KPI’s/SLA’s consistently  Create and execute project work plans and revise.

Ahmedabad, Gujarat

 Handling Post Implementation Support and Technical Support departments Meeting direct client’s (NRI doctors of USA) expectations by resolving their issues  Developing, motivating and counselling my leaders and the team to provide excellent performance and achieve better results Coordinating with different depts.. like Training, Recruitment, Quality.

Gandhinagar, Gujarat

 Independently handled 10 chat and voice accounts/campaigns (UK & US) independently with a team of over 100 people comprising Project Leads. Team leaders, Asst. Team Leaders, mentors and agents. Meeting client’s expectations by delivering consistent performance Handled hardcore sales programs and achieved results consistently Direct interaction with.

 Managed a team of 20 agents Handled hardcore Sales (Outbound), Customer Service (Inbound) and Order Entry Campaigns (Inbound) Timely orientation of the team through daily briefings to ensure better preparedness on their part for call handling, gave them feedback after monitoring their calls, shared my experience and skills with them, sales techniques.

Bsc, Physics

Bachelor Of Science (B.Sc.), Physics