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Anjan Sengupta is listed as Head Service Business @ BSH (Bosch & Siemens Home Appliances) India | Ex Head Service @ Unilever-Pureit/ @Faber/@VIP Industries at BSH Home Appliances India, a company with 14 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Anjan Sengupta.
Anjan Sengupta previously worked as Head Service Business at Bsh Home Appliances India and Digital Transformation Lead (Customer Service - India) at Bsh Home Appliances Group. Anjan Sengupta holds Post-Graduate Diploma In Management, Services Excellence Management, 69% from Welingkar Institute Of Management.
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With over 25 years of extensive experience in leading customer service initiatives, dynamic and results-oriented professional with a passion for service excellence and innovation. I am currently the Head Service Business (Customer Service - India) at BSH Home Appliances India, where I strategize and execute service marketing plans to drive revenue growth and business expansion for brands like Bosch, Siemens, and Gaggenau.In my previous roles, I have successfully led and motivated teams in cross-cultural environments, implemented CRM and digital solutions, optimized processes, and enhanced customer experiences for various reputed Indian and global brands. I have also acquired multiple certifications and credentials in data analysis, business intelligence, service management, and customer relationship management from prestigious institutions. I am committed to staying at the forefront of emerging technologies and trends, and to building agile, customer-centric organizations that thrive in the rapidly evolving digital landscape.
Listed skills include Crm, Team Management, Erp, Service Delivery, and 19 others.
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A career timeline built from the work history available for this profile.
Mumbai, Maharashtra, India
Strategies of India CS Business Plan and execution as per global guideline to drive revenue growth and business expansion for brands like Bosch, Siemens and Gaggenau.Lead a high performing team in the planning and implementation of customer service initiatives across multiple channels via physical and digitals medium across India resulting the brand.
Mumbai, Maharashtra, India
Experienced digital transformation leader with a proven track record of driving change and innovations. Adapted new technologies and data to reshape businesses at this digital age. Skilled in strategic planning, change management, and fostering a culture of adaptability. Demonstrated success in optimizing processes, enhancing customer experiences, and.
Mumbai Area, India
As the Head of Customer Service at VIP Industries in India, I led the implementation of CRM and digital solutions to elevate the customer experience. I managed a dedicated team, optimized CRM systems, and introduced digital strategies, including trade support and social media engagement. Through these initiatives, we achieved higher customer satisfaction.
Mumbai Area, India
Developed global best practices and drove process reengineering with latest digital tools to deliver service business & excellence across India.Engaged in optimizing the CRM process India with global in terms of effectiveness, customer engagement, lead management, campaign management, cross & up sales etc.Improved service partners and consumer touch points.
Mumbai Area, India
BSH Bosch und Siemens Hausgeräte GmbH is the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide. Defined Service Strategy, Service Business plan, Operating process & module for successful implementation. Lead SAP CRM project implementation successfully across all India.Contributed towards preparing &.
Pune Area, India
Faber India is the subsidiary of of Faber SPA, Italy, global leader in kitchen appliances like electric chimney, hobs, cooktops, cooking range, built in MWO, dishwasher etc. Franke kitchen system is a world leading provider of intelligent system for domestic kitchen.Developed service policy and strategy for India which can support the future growth of the.
Mumbai
My role was Manager of Customer Service Process with a focus on CRM implementation at Godrej Appliances in India, I had driven significant improvements in customer service and relationship management. My responsibilities included designing and implementing CRM systems, optimizing service processes, and enhancing customer experiences. I had guided the teams.
Other employees you can reach at bsh-group.asia. View company contacts for 14 employees →
Krishnamurthy R M
Colleague at Bsh Home Appliances IndiaBengaluru, Karnataka, India, India
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Amit Kumar
Colleague at Bsh Home Appliances IndiaBengaluru, Karnataka, India, India
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Swetha Soma
Colleague at Bsh Home Appliances IndiaUnited States, United States
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Sharmitha Vasudevan
Colleague at Bsh Home Appliances IndiaBengaluru, Karnataka, India, India
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Sadhin Mondal
Colleague at Bsh Home Appliances IndiaKolkata, West Bengal, India, India
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Renol Lawrence Lobo
Colleague at Bsh Home Appliances IndiaMumbai, Maharashtra, India, India
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Sujith Chevuru
Colleague at Bsh Home Appliances IndiaBengaluru, Karnataka, India, India
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Baskar Venkat
Colleague at Bsh Home Appliances IndiaTiruvallur, Tamil Nadu, India, India
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Rahul Kumar
Colleague at Bsh Home Appliances IndiaAmritsar, Punjab, India, India
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Sandeep Kar
Colleague at Bsh Home Appliances IndiaGurgaon Rural, Haryana, India, India
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Quick answers generated from the profile data available on this page.
Anjan Sengupta works for BSH Home Appliances India.
Anjan Sengupta is listed as Head Service Business @ BSH (Bosch & Siemens Home Appliances) India | Ex Head Service @ Unilever-Pureit/ @Faber/@VIP Industries at BSH Home Appliances India.
Anjan Sengupta is based in Mumbai, Maharashtra, India while working with BSH Home Appliances India.
Anjan Sengupta has worked for Bsh Home Appliances India, Bsh Home Appliances Group, Vip Industries Limited, Unilever, and Bsh Bosch And Siemens Home Appliances Group (India).
Anjan Sengupta's colleagues at BSH Home Appliances India include Krishnamurthy R M, Amit Kumar, Swetha Soma, Sharmitha Vasudevan, and Sadhin Mondal.
You can use AeroLeads to view verified contact signals for Anjan Sengupta at BSH Home Appliances India, including work email, phone, and LinkedIn data when available.
Anjan Sengupta holds Post-Graduate Diploma In Management, Services Excellence Management, 69% from Welingkar Institute Of Management.
Anjan Sengupta is listed with skills including Crm, Team Management, Erp, Service Delivery, Business Planning, Strategy, Management, and Customer Service Management.
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