Anji Baid Email & Phone Number

Fleet, GB

• Calendar Management: Efficiently manage the Director’s schedules, including arranging meetings, conferences, and appointments and proactively resolving scheduling conflicts.
• Travel Coordination: Arrange domestic and international travel, including flights, accommodation, and all transportation, ensuring smooth and timely logistics.
• Meeting Coordination: Prepare agendas, coordinate meeting logistics, schedule rooms and arrange necessary equipment and materials. Attend meetings, take minutes and distribute them to relevant stakeholders.
• Communication Management: Screen and prioritise phone calls, emails and other correspondence on behalf of the Director’s. Draft and prepare professional business communications, letters, presentations and reports.
• Information Management: Maintain confidential and sensitive information. Organize and maintain electronic and paper filing systems, ensuring easy retrieval of documents.
• Relationship Management: Build and maintain positive relationships with internal and external stakeholders, including staff, board members and investors effectively representing the Director’s.

• PA / Office ManagementDiary Management for Managing and Associate DirectorsManage the day-to-day running of the office. Arrange office cleaners, purchase consumables, refreshment facilities, order and maintain.
• Human Resources Organising induction programmes for new employeesPreparing confidential letters, presentations and reportsKeeping personnel records Management of staff holiday and sickness recordsStaff Welfare

London, England, United Kingdom

• TUPE transfer between organisations, since Jan 2010.

Slough, England, United Kingdom

• Logistics Manager -
• Tracking and collating all information for all sea/air freight arriving at UK ports. Liaising with the warehouse and freight forwarding for all bookings to ensure smooth handover of containers.
• Managing documents for clearance once in the UK. Accountabilities for my role included:o Delegating to warehouse to improve service to customers.o Improving the communication and services for freight forwarders.HR.
• Supported staff engagement initiatives including setting up a staff lottery, staff recognition awards, staff health checks and access to fitness programs improving staff appraisal rates raised from 67% to 82%.
• Designed HR information and systems for employee records.
• Coordinating vacancy opportunities. Adverts and Interviews.

Slough, England, United Kingdom

• Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality
• Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
• Provides training on handling of sensitive customer service issues
• Monitors and reviews processes for ways to make procedures more time and cost-effective
• Makes regular reports to upper management about department milestones and progress
• Holds regular meetings with department staff to discuss expectations and hear team concerns

Burnham, Slough - Design Studio

• Provide high quality, professional administrative and clerical support to the CEO/Managing Director
• Ensure the smooth running of the office in an organised and professional manner, undertaking all duties necessary
• Organising and attending senior management board meetings as support to CEO/Managing Director
• Budget/Financial control and management of expenses
• Managing all facility duties
• Organising and co-ordinating Travel, Hotels, Lunches, Conferences

Slough, England, United Kingdom