Anji Baid Email & Phone Number

Fleet, Gb

• Calendar Management: Efficiently manage the Director’s schedules, including arranging meetings, conferences, and appointments and proactively resolving scheduling conflicts.• Travel Coordination: Arrange domestic and international travel, including flights, accommodation, and all transportation, ensuring smooth and timely logistics.• Meeting Coordination: Prepare agendas, coordinate meeting logistics, schedule rooms and arrange necessary equipment and materials. Attend meetings, take minutes and distribute them to relevant stakeholders.• Communication Management: Screen and prioritise phone calls, emails and other correspondence on behalf of the Director’s. Draft and prepare professional business communications, letters, presentations and reports.• Information Management: Maintain confidential and sensitive information. Organize and maintain electronic and paper filing systems, ensuring easy retrieval of documents.• Relationship Management: Build and maintain positive relationships with internal and external stakeholders, including staff, board members and investors effectively representing the Director’s.• Project Support: Provide assistance on various projects and initiatives by conducting research, compiling data, preparing presentations and coordinating resources as needed.• Expense Management: Process and track expenses, ensuring accurate and timely input.• Office Management: Coordinate office activities, handle incoming and outgoing mail and maintain a neat and organized office environment.• Confidentiality: Maintain the highest level of confidentiality and discretion when handling sensitive information or documents.

• PA / Office ManagementDiary Management for Managing and Associate DirectorsManage the day-to-day running of the office. Arrange office cleaners, purchase consumables, refreshment facilities, order and maintain stationary supplies.Provide efficient and welcoming telephone reception service and to greet clients and visitors to the office as requiredCo-ordinating staff recruitment, liaising with agencies, arranging staff trainingManage the efficient operation of postal and despatch servicesOrganising the maintenance of the office – maintaining decoration and arranging for necessary repairs Provide secretarial services to support the team and confidential secretarial services to the management team.Liaising with the landlords and estate management company as directed?Managing and reviewing the contracts for landline telephones, mobile telephones and internet provision.Managing and reviewing utility contractsManaging and reviewing security procedures, key holder response and fire regulation complianceAdministration / maintenance of all business Insurances in conjunction with the Management TeamLiaise with IT support to address any IT issue within the officeManaging the organisation of the corporate social eventsOrganizing meetings and arranging appointments including booking transport and accommodation• Human Resources Organising induction programmes for new employeesPreparing confidential letters, presentations and reportsKeeping personnel records Management of staff holiday and sickness recordsStaff Welfare

London, England, United Kingdom

• TUPE transfer between organisations, since Jan 2010.

Slough, England, United Kingdom

Logistics Manager - • Tracking and collating all information for all sea/air freight arriving at UK ports. Liaising with the warehouse and freight forwarding for all bookings to ensure smooth handover of containers. • Managing documents for clearance once in the UK. Accountabilities for my role included:o Delegating to warehouse to improve service to customers.o Improving the communication and services for freight forwarders.HR Adminstrator -• Supported staff engagement initiatives including setting up a staff lottery, staff recognition awards, staff health checks and access to fitness programs improving staff appraisal rates raised from 67% to 82%.• Designed HR information and systems for employee records.• Coordinating vacancy opportunities. Adverts and Interviews.• Oversaw regular staff survey and development/ implementation of resultant action plans through leading staff focus groups Mandatory Training compliance raised from 79% to 82%.• Assisted HR Manager with renewals of Pension and Private Health schemes.• Improved agility of employment policy and practice to maximise business effectiveness.Sales and Marketing Support – • Responsible for coordinating samples and presentations for retailers and customers. • Providing a high quality of customer service whilst dealing with customers, vendors and retailers.• Ensuring the smooth running of the office in a professional manner. • Preparing procedures for internal use.• Quality Assurance Support – Maintaining and assessing Test reports for products when necessary. • Battery recycling for the environment. • During my time at HRB I was given a project to resell surplus/discontinued stock. I demonstrated my ability to market research our products and find a simple but effective way to resolve this without any obstacles. The result showed an increase of £50K in our annual sales in 2019.

Slough, England, United Kingdom

• Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality• Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message• Provides training on handling of sensitive customer service issues• Monitors and reviews processes for ways to make procedures more time and cost-effective• Makes regular reports to upper management about department milestones and progress• Holds regular meetings with department staff to discuss expectations and hear team concerns• Plans and maintains departmental budget• Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes• Coordinates with sales department to incorporate plans to increase customer satisfaction• Manages issues with the staff through assessment and subsequent corrective action protocol• Ensures work environment is compliant with all applicable laws and regulations• Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure• Liaises with upper management, vendors, contractors and key stakeholders to ensure quality of products and efficiency of department• Project Managing and Co-ordinating.• Supervising and ensuring upkeep of security, organising cleaning, building maintenance, etc.• Dealing with contractors for quotes / tenders. • Meeting with suppliers for contract renewals - cleaning, building maintenance, printers, etc.

Burnham, Slough - Design Studio

• Provide high quality, professional administrative and clerical support to the CEO/Managing Director • Ensure the smooth running of the office in an organised and professional manner, undertaking all duties necessary• Organising and attending senior management board meetings as support to CEO/Managing Director• Budget/Financial control and management of expenses• Managing all facility duties• Organising and co-ordinating Travel, Hotels, Lunches, Conferences• Organising diaries for Management and minutes for meetings• Maintaining an accurate database of all Confidential and Personal files for employees• Advertising recruitment in the local newspapers, organising Interviews, offer letters, etc• Generally covering all day to day administration duties• Dealing with all Company and Staff accounts/expenses

Slough, England, United Kingdom