Provide exceptional customer service to an average of 500 customers daily, ensuring high satisfaction levels and positive feedback.Demonstrate strong communication skills by effectively addressing customer inquiries, resolving issues, and providing product information.Manage time effectively to handle customer interactions while maintaining accurate records and managing inventory using Excel.Implement organizational skills to streamline processes, resulting in a reduction in customer wait times and increased efficiency.

During a month-long in-class assignment with One Fold Home, I was instrumental in formulating a social media strategy for the organization. As the lead for creative direction, my role was to ensure that our strategy was deeply rooted in the company's mission, vision and values. I was committed to aligning all creative efforts with the core ethos of the business.

As the lead for developing an Integrated Marketing Communications strategy at Loving Spoonful, a nonprofit dedicated to promoting access to quality food in Kingston, my role was multi-faceted. It entailed crafting a harmonized message that echoed both the audience's aspirations and the value of the organization. Ensuring seamless communication across all platforms from social media to direct outreach, was crucial in magnifying our mission's visibility. The strategy also incorporated audience segmentation and in-depth market research, which significantly contributed to a precise, impactful IMC plan

Utilized CRM software to maintain comprehensive records of prospect customers and track conversions into sales, ensuring data accuracy and compliance.Managed customer interactions, ensuring timely follow-ups and personalized engagement to enhance customer satisfaction and retention rates.Achieved a 100% success rate in meeting monthly revenue targets, demonstrating strong sales and target achievement capabilities.Enhanced collaboration within the team, resulting in a 25% reduction in response time to customer queries and improved customer satisfaction scores by 15%.