Anjun Wang Email & Phone Number

中国 上海市

As 1st member of field service team in APAC region of the company, conducted installation, maintenance, upgrade, and troubleshooting for Human Emulate System at customer sites across Asia Pacific region. Acted as a Backup Engineer for Europe company, supporting European clients as needed.Established a spare parts safety stock system, with a fulfillment rate of 90% and a 60% increase in timely parts delivery.Handled customer complaints, closely working with global team, offering feedback on product issues timely, realized a decline on out-of-box failure rate by 25% and customer complaint of product rate by 6%.Managed dealers across the APAC, consisting of 8 engineers located in Greater China, Japan, South Korea, and Singapore; formulated a dealer training system and performance assessment standards from scratch, optimized the service processes, resulting in an increase of 10% on one-time fix rate and 20% on response time, boosting the customer satisfaction by 25%.

中国 上海市

Joined as a Senior Engineer of Lab Automation Installation, promoted to an Assistant Manager since 09/2021, conducted equipment installation, maintenance, upgrade, and second level technical support for hospital clients nationwide, with a 100% of implementation rate on annual maintenance and upgrade.Optimized a field service workflow, enhancing the installation efficiency from 2 weeks to 1 week.Worked with the pre-sales and field service teams, completed 15 sets of lab automation platform installation annually, achieving cost saving through the localization of parts and software, and a 2% increase in customer satisfaction.As a project leader, implemented lifecycle project tracking, coordinating with regional engineers, managing on-site installations and after-sales services; realizing a 100% of project progress and installation standards.

上海

Carried out the maintenance, calibration, repair, modification of PCR, qPCR and cell counters, provided clients and local FSEs on remote technical supports. Assisted in compiling documentations for China Repair Center.

上海

Conducted the maintenance, calibration, repair, modification for various equipment and assembly line of chemiluminescence immunoassay, blood and microbiological testing, serviced for hospital clients in Shanghai; achieving a 100% completion rate on maintenance and upgrades, and a 100% of customer satisfaction.Provided services for first level VIP clients – renowned hospitals nationwide since Oct. 2018, accounting for 1/3 of all field service revenue, enhancing 20% on annual service revenue, receiving several praise letters from clients.

中国 山东省 烟台市

Conducted the maintenance, calibration, repair, modification for ELISA equipment and liquid handling workstation (made by Hamilton), serviced for big hospitals and blood centers in Zhejiang, with a 100% of customer satisfaction.Provided timely supports on emergency testing incidents, receiving a thank-you letter from Zhejiang Provincial Blood Center. Implemented 1-2 hardware training sessions for new engineers per year, lasting 2 weeks for each.Realized an increase of 30% on annual service revenue, with 2 million yuan of the service contract.

Master, Mba

学士, Biotechnology