Technical Analyst
Current- Managed and provided exceptional support to multiple key customers in the JAPAC region for Oracle's 5G technology.- Awarded with LADDER Award for demonstrating Leadership, Achievement, Dedication, Determination, Excellence, and Responsiveness. - Demonstrated comprehensive understanding of the technical aspects, functionality, and components of 5G to ensure customer satisfaction.- Successfully handled challenging customers from Korea, Japan, and the UK, resolving their issues effectively.- Commenced proactive follow-up procedures with challenging customers, facilitating weekly engagements and interactions to address concerns and enhance customer satisfaction.- Advanced understanding in the 4G, 5G call-flows specialized in Policy Control Function (PCF), cn-PCRF (converged), Binding Service Function (BSF).- Possessing practical expertise in the construction of operational call flow for pure 5G PCF and cn-PCRF, inclusive of Diameter protocol communications, over laboratory environments.Proficiently executed for the purpose of internal troubleshooting and diagnostic analysis.- Mentored and trained junior team members, equipping them with the necessary skills to excel in their roles.- Facilitated knowledge transfers across the organization, fostering aculture of continuous learning and growth.- Worked closely across line with Engineering, Sales and Management team to meet customer expectations.- Recognized for communication skills by senior management.
