Ann-Kathrin Matthies Email and Phone Number

Internal Support:- Providing technical & business guidance and troubleshooting for 11+ markets- Investigating issues & providing solutions, escalating & prioritising if necessary- Management of all product release communication internallyProject Management- Coordinating and supporting new product launches and existing product enhancements with various business units- Supporting cross-market projects such as a company rebrand, company mergers or new market introductions - overseeing & coordination of product translations across 11 markets and 7+ languages- Working closely together with the CX, Account Management & Content Management Teams in order to implement process changes and provide continuous supportTeam Leadership- Helping to build a remote team from ground up- Shaping and developing the teams' role & functions within the company through an active and involved growth mindset- Fostering an agile mindset and way of working within the team- Offering guidance and support for the rest of the Product Support team- Organising and facilitating team workshops, retrospectives and other team meetingsWorking with Tech & Product- Work closely with Product Managers to discuss business needs & translate them into concrete plans & product stories- Maintaining a close relationship with developers and QA engineers to share business insights and gain technical know-how- Testing of new product features and bug fixes before releasesTraining & knowledge sharing- Creating and providing internal training sessions for new and existing products- Creating, updating and maintaining internal knowledge bases and FAQs about various products

- Giving technical training, guidance and support to partners who use the Salonmeister Software- Being part of a team that was responsible for successfully migrating 500+ partners to a new software- Finding, testing and reporting bugs for the DACH region- Organising trainings on how to use current and new features for team members

- Food and beverage service including table service at a busy gastropub in the heart of Camden- Responsible for the smooth running of the daily service as Manager on Duty - Delivering excellent customer service- Financial administration of the daily takings and spendings

- Providing excellent customer service to all visitors- Ensuring guest experience is above expectations- Listening to visitors and dealing with their requests in a thoughtful and respectful manner- Excellent communication with team members and customers

- Planning, organisation and coordination of the daily operations of a busy restaurant, bar andcoffee shop- Leading an international team of up to 30 people- Organisation, administration and execution of various functions- Financial administration- Providing high quality customer service- Dealing tactfully with complaints

- Operational duties of a busy tourist attraction including guest experience, staff welfare,quality control, financial administration- Conducting interviews for new staff- Retail sales and supervision- Maintaining excellent Health and Safety standards for both employees and visitors

- Researching information for articles for the travel magazine- Writing articles for the print magazine- Meeting with (potential) clients for the company- Attending organised press trips