Andy Keating Email & Phone Number

Chapel Hill, NC, US

Augusta, Georgia, US

I work with Implementation and Product teams to implement ServiceNow to best align with and optimize client business objectives on time and within budget. Provide overall vision and direction throughout the project delivery lifecycle, reduce friction, accelerate time to value, and ensure consistent communications amongst the team. My focus is building open.

Engagement Manager responsible for overseeing the implementation of projects that support BECK Strategies Inc’s operational and strategic goals. I work with Implementation and Product teams to deliver world class products and applications and to implement ServiceNow to best align with and optimize client business objectives. Primarily responsible for.

• Significantly improved operation and stability of WSUS environment, reducing database size by 70% via PowerShell and SQL scripting.
• Established patching groups that allowed full compliance with Microsoft patching levels with 2 weeks of patch release.
• Coordinated infrastructure migration to new office, including detailed calculations of power and heat loads.
• Implemented process to successfully migrate personal OneNote documents to SharePoint with less than.05% defect rate with no unscheduled down time.

Rockville, Maryland, US

Executed against approximately $6M operations budget supporting CapEx and OpEx costs for global IT infrastructure including on premises, co-lo, and cloud elements. Vendors included HP, VMWare, NetApp, Cisco, Checkpoint, Meraki, Duo, Huddle, RSA, Okta, and Amazon Web Services.Led multi-talented 6-person team consisting of server, storage, networking, and.

Rockville, Maryland, US

Implemented SolarWinds monitoring solution, providing detailed metrics on system performance while significantly reducing troubleshooting times. Monitored nodes included Windows and Linux servers, ESX hosts, NetApp filers, Cisco routers, firewalls and switches, and Checkpoint firewalls. Total monitored node count exceeded 500.Continually updated SolarWinds.

Rockville, Maryland, US

Redesigned end user support model by consolidating helpdesk function and rebranding it as the IT Service Center. Migrated local physical helpdesks into a centralized, virtual presence with a national toll-free vanity number, and call queuing system to support domestic staff of approximately 900.Developed ITIL incident and request management processes and.

Rockville, Maryland, US

-Developed several scripting routines to maintain email system and reduce disk growth.-Implemented Meta directory structure for end user attribute exchange between several different system as well as allow single sign on to Oracle EBS.-Coordinated discussions with PMO, business to develop framework for a supportable and sustainable data lifecycle framework.

Washington, DC, US

-Stabilized IT operations as part of 3rd party consultancy agreement.-Improved quality of services provided via continuous end user feedback and use of checklists to ensure data center hardware operational readiness-Standardized computer deployment process to improve quality and reduce data loss to zero.

-Managed network and server infrastructure-Improved office connectivity and end user experience.-Implemented task template and database to ensure consistency of work delivered and highest possible level of customer satisfaction on a $15M contract with FHWA.

Master Of Science In Information Systems

Bachelor Of Arts - Ba, Political Science And Government