Ankesh J. Email & Phone Number

Indore, Mp, In

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India

1. Served as a Business Analyst for World's leading Beverage Firm with 3 lakh users (approx.) across the globe - to Implement ServiceNow's procurement Service Management Module from scratch.2. Partnered with key internal stakeholders to develop an effective process, vision, and process strategy, including communication activities.3. Served as a Tester lead for the PSM project by Managing the Testing Team of Four- for effective System Integration Testing.4. Managed the offshore activities (i.e., stories creation/grooming, quality management process, Client Demos, sprint planning Effort Estimation, and execution Project closures).

Indore, Madhya Pradesh, India

1. Served as an Associate Consultant for Infosys' RapidFlow ServiceLine, which specializes in creating Low Code, No Code Custom Apps with ServiceNow's App Engine Low Code, No Code Platform. 2. I worked With the top Energy and Power Automation firm in the world, as a ServiceNow Functional Business Analyst to gather requirements, diagnose problems, pinpoint business needs, produce solutions, and lead training sessions and other product documentation ceremonies. 3. I managed several Pre-Sales engagements, where my main duties were putting together Solution Proposal decks, setting up customer specifications, and giving client demonstrations.4. Worked on Agile projects adopting SCRUM Framework and Kanban methodology, using software tools like Leankit and AzureDevops.

Delhi, India

New Delhi, Delhi, India

1. Responsible for Smoothening the communication between the company and various B2B stakeholders mainly Amazon Shipping and Pickkr Technologies.2. Responsible for Handling Customer Escalation and Grievances.3. Worked on e-commerce tools like Shopify and other Email and SMS marketing tools.4. Acted as a Liason between Company and vender as a techno-functional consultant.

New Delhi, Delhi, India

1. Collaborate with online applications and E-Commerce platforms to improve the company's online presence.2. Digital Marketing, Social Media Marketing, and E-Commerce store setup.3. Sales Pitch and Customer Engagement to improve the company's B2C operations.

Ahmedabad, Gujarat, India

1. Used the concept and applied various Integrated Marketing communication tools2. Suggested Innovative ways to acquire customers in the current scenario3. Worked under Online marketing for implementing Social Media Campaigns.

Indore Area, India

1. Managed and maintained relationships with the key customers of idea cellular limited2. Performed various sales techniques including up-selling and cross-selling to maintain revenue for the company3. Handled customer grievances and retained almost 100 percent customers back to the company4. Won the highest upselling award twice in a row

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Bachelor Of Computer Applications., Computer Software Engineering