I am a proactive and achievement-oriented professional offering over 17 years of experience in ITInfrastructure Operations, IT Project Management, IT Service delivery, design & service management with expertise in mapping client’s requirements & delivering complex projects pertaining to Network Security, Cyber SecurityAt my current organization i.e. Aryaka, customer success is the cornerstone of my mission as a Project Manager. With a PRINCE2 certification and a focus on IT infrastructure management, my role involves leading monthly service reviews and driving enhancements in service agreements for a prominent global automotive client. Collaborating with cross-functional teams has been pivotal in the seamless delivery of Aryaka's SDWAN and Last mile solutions.At my previous organization i.e. my tenure at BT honed my competencies in IT application design, strategic planning, and managing full project lifecycles. Our organization's commitment to innovation and ITIL best practices led to the deployment of cutting-edge IT systems, all while ensuring that clients' business models were fully supported and organizational growth was fostered.