Ankit A Email & Phone Number

With over 12 years of hands-on experience in ServiceNow, I have specialized in deploying and optimizing the platform across diverse environments, ranging from medium to large-scale enterprises. My proficiency spans a wide array of modules, including ITSM, ITOM, ITAM, GRC, SecOps, ITBM, and HRSD. Within ITSM, I've spearheaded the implementation of core modules like Incident Management, Change Management, Problem Management, and Service Catalog, ensuring stringent data access control aligned with user roles and groups. Additionally, I successfully rectified non-compliant CI relationships identified through CMDB Health metrics, significantly bolstering data integrity and compliance with governance standards. Proficient in integrating third-party generative AI models into the Now Platform to create content, summarize task records, and analyze user sentiment. In the realm of ITOM, I have deployed modules such as Service Mapping, Discovery, Orchestration, Event Management, and Cloud Management, enhancing visibility and control over the IT environment through MID Servers and External Credentials Vaults. Contributions to the SecOps module include configuring automated workflows for incident detection, classification, and response, minimizing the impact of security incidents. In the domain of GRC, I've implemented robust frameworks for managing risk, compliance, and governance practices. Expertise in ITBM includes implementing Application Portfolio Management, Project Portfolio Management, and Advanced Portfolio Management to optimize application portfolios and prioritize projects efficiently. Within HRSD, I've implemented HR case management, Employee Center, Employee Center Pro, ESS portal, and automation using flows, enhancing user experience and streamlining HR processes. Strategic deployment of ITAM modules, Performance Analytics, UI Builder, REST and SOAP API integrations, and migration management have further optimized system performance, enhanced automation, and minimized operational risks. My initiatives have accelerated time-to-value on key initiatives, replaced manual processes with automation, and enhanced service reliability and business efficiency.