Managing a diverse set of 20-25 tenured, new hire, as well as contract employees. Responsible ofmentoring to new hires and mentoring them throughout their graduation process and on floor production.Communicate regular updates/performance reports/updates to teams/stakeholders both verbally and in writing. Maintaining the track record of daily team assignments and productivity has been an essential part of team management.Responsible for ensuring that leave and benefits are… Show more Managing a diverse set of 20-25 tenured, new hire, as well as contract employees. Responsible ofmentoring to new hires and mentoring them throughout their graduation process and on floor production.Communicate regular updates/performance reports/updates to teams/stakeholders both verbally and in writing. Maintaining the track record of daily team assignments and productivity has been an essential part of team management.Responsible for ensuring that leave and benefits are administered as per policy, right from approval ofleave to employee's return to work. This is carried out in a time-bound manner by coordinating andcommunicating relevantly with each of the necessary stakeholders like employee, HR ,Payroll, directemployer/manager, legal and safety. Show less

Leading and developing team of 15-20 Seller Support Specialists; responsible for the overall performance management, coordination and evaluation of the team.Respond to product compliance issues raised by internal and external stakeholders such as VendorManagers, Area Managers or Amazon Selling Partners.Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and… Show more Leading and developing team of 15-20 Seller Support Specialists; responsible for the overall performance management, coordination and evaluation of the team.Respond to product compliance issues raised by internal and external stakeholders such as VendorManagers, Area Managers or Amazon Selling Partners.Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue andactions taken.Performance management: assessing the performance of TQ-BQ associates via data analysis and coaching.Collected sellers feedback and made process changes to exceed customer satisfaction goals up to 96%. Show less

. Managed job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality.· Managed performance of a customer facing team of 20+ associates for metrics, compliance, and productivity with team of new hires/Tenures Associates/Cross skilled .· Consolidated customer impacting attributes for weekly business reviews· Support hiring and training of new Associates.· Ensure productivity is maximized through supervision, training, analysis, and… Show more . Managed job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality.· Managed performance of a customer facing team of 20+ associates for metrics, compliance, and productivity with team of new hires/Tenures Associates/Cross skilled .· Consolidated customer impacting attributes for weekly business reviews· Support hiring and training of new Associates.· Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis and Track quality and utilization metrics by providing regular, formal & informal feedback to direct reports Show less

* Delivered timely, accurate and professional customer service to all Amazon customers vialive chat, phone, and e-mail by utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun andfast-paced environment.* Effectively coordinated with peers and team managers, in an effort to contribute to the teamperformance and morale.