Building LLM powered features for self serve Bot platform.

Founding Team Member 1) Leading the Sales and Onboarding vertical, to automate customer journey across stages like Lead Generation, Qualification, KYC, Loan Disbursal, Customer Welcome & Product activation for the BFSI sector.2) Led the product team of Omnichannel SaaS platform to automate Debt Collection journey, currently serving 30+ B2B clients and generating $1M in ARR.3) Defined and prioritized product requirements based on extensive domain knowledge of multilingual ASR, TTS, NLU, and NER systems to build smart Voice & Chat AI Assistants.4) Developed a conversational quality analyst tool, enhancing team productivity and efficiency by more than 66%.5) Analyzed client requirements, defined precise scope, and established realistic timelines ensuring successful delivery.6) Collaborated with management, engineering team, and other functional teams to brainstorm product ideas, define the roadmap, implementation strategy and create a release plan.

1) Working on Multilingual Voice & Chat based AI assistants in BFSI, E-Commerce, Health & Telecom domain.2) Building Live Chat, Agent Assist, Conversation Logger & Analytics for B2B enterprises.3) Building Annotation tool for labelling text & audio conversation for Goal Oriented Dialogue System (GODS)

Driving Sales.Marketing.Business

1) Head, “Service Issue Tracking, Analysis & Resolution” team of Box8 for Mumbai, Pune & Bangalore outlets.2) Zonal Manager, responsible for managing operations of Mumbai city outlets.3) Co –Head, team working on Call Center project to improve its efficiency & customer service.4 )Team Member, Inventory Management project to reduce wastage & variance of stock5) Data analysis for increasing market penetration and efficient outlet management.

Project on Gas Lift Design, Optimization & Troubleshooting