Ankit Gupta Email & Phone Number

Gurugram, Haryana, India

Demonstrate experience in applying contemporary improvement techniques and producing results for a function and/or business unit.Assesses current business performance against the business strategy for a specific site and/or function.Analyzes qualitative and quantitative data and identifies opportunities. Performs analysis of large client data sets and provides recommendations for improvement related to the project with limited direction. Proactively determines areas for drill-down focus and conducts follow-up analyses to understand the drivers of performance gaps. Conducts planning, data collection, data cleansing and data linkage in preparation for analysis.Reviews and documents current processes as part of gap or root cause analysis and input to improvement initiatives; identifies gaps that may be contributing to overall business and CX results. Reviews client documentation related to the initiative. Conducts assessments.

Greater Noida, India

Delhi Area, India

Audit callsShare feedbackPrepare ReportsQuality ImprovementRefreshers to improvePrepare Audit SheetCalibration

Gurgaon, India

This is a job of Q.A means the role is of auditing the calls of the U.S.A and Canada, some APAC,EU countries customer support.I audit the calls and give the constructive feedback to the agents,so that they can improve their professional communication skills.

Kanpur Area, India

In Bachelor Of Technology, Electronics & Communication, B

B.Tect in ECE

Inter, Mathematics,Computers,Physics,Chemistry,English