I have 9.8 years of experience in the IT industry. Using my automation skill set (BMC TrueSight Orchestrator), I developed a workflow to automate business processes that reduce cost and manual efforts. Further to enhance the business or development process, utilise my JIRA software and Confluence skills to manage the tasks, issues and teams, including designing the working space to manage and keep track, which produces high productivity with quality.In addition to the above, having good knowledge of Microsoft Active Directory, Exchange, Web Services, and Windows.