Ankit Gupta Email and Phone Number

PROFESSIONAL PROFILE________________________________________ A seasoned professional with 9 years of rich & qualitative experience in Mall Management, Retail Operations, Business Development, etc. Demonstrated proficiency in handling and swiftly resolving customer complaints in a professional and effective manner.  A keen planner & strategist with track record of recommending operational policies/ norms, systems & controls, motivational schemes & customer service standards.  Expertise in implementing training programs, service standards, operational policies & norms, hygiene & customer services standards for bringing keen customer focus, high energy level & team spirit in employees. Excellent interpersonal, communication, team building & customer relationship management skills.Industry Preference: FMCG , Tyres Industries , Marketing Management , Retail Operation  Currently designated as Vice President (Retail Operations & Business Development-Pan India) with Gupta And Sons Holds the credit of exploring new markets, standardizing operations, initiating restructuring business activities for escalating turnovers & achieving goals. Gained exposure in handling entire retail operations - detailed market analysis, range & product selections, visual merchandising, marketing and client servicing.  Experienced in planning & implementing sales programmes/strategies to improve the brand awareness in markets by brand building and market development efforts. Possess excellent relationship management and communications coupled with abilities in leading and motivating teams.