Working with Genpact India Private Limited since February 2016 and the role & responsibility are there:1)- Performance quality check on team member production.2)- Ensure team archives target and meet SLA.3)- Manage volumes on the floor with multiple deadlines during the shift.4)- Involves in meetings with clients periodically on team production and quality.5)- Managing the day to day operation activity of the team .6)- Maintain the records on a daily basis.7)- Send the team's doubts to the client on a daily basis.