• Led the development for a product enabling sales and account development teams to get business insights about their client’s business spend to drive cross-sell expansion efforts• Built business performance measurement product to unlock growth areas, arrest decline and drive organic growth for the Account Development team.• Responsible for developing analytical products driving revenue growth, customer acquisition & retention

o Spearheaded a comprehensive analytics strategy resulting in organic growth, prevented decline, and amplifying cross-selling initiatives through the development of a customer insight product.o Identified at-risk customers using a predictive loss identification model, led the retention effort. o Performed a client profitability analysis to improvise the sales incentives structure.o Elevated reporting to self-service capabilities through big data capabilities and visualizations, saving $120k.o Ensured the highest standards of data quality and security, overseeing the collection, cleansing and storage of critical customer data to maintain the integrity of the analytics infrastructure.

• Leading Capabilities team to drive user acquisition & retention for corporate customers• Built an analytical capability that equipped the organization to track performance metrics on a live-basis. Identification of growth opportunity• Identified areas of growth and helped the business teams to re-pivot their strategy.Evaluation of losses• Measured & analyzed the losses in the commercial business and identified early warning signs to predict future losses.

• Developed a suite of products aimed at improving Customer experience for multiple areas across Amazon• Led the customer experience improvement programs and delivered recommendations designed to make Amazon’s delivery experience more customer oriented & efficient. • Delivery Promise – Led optimization projects to improve delivery speed and enable better customer order promises. • Delivery - Owned the customer delivery experience and reduced the delivery time.• Led programs focused on significant customer experience transformation• Facilitated strategic analysis and decision making, performance reporting and the implementation of initiatives that yielded customer experience benefits.• Drive Business Outcome: Delivered high impact findings to drive improvement in delivery experience areas.• Competitive Analysis: Performed continuous measurements of our customers’ experience, competitive analysis to drive improvements and make recommendations to our senior leaders worldwide.

Role DescriptionIdentify, develop and deliver key analytics projects that makes significant impact to the client's business. Deliver analytics based consulting to the various lines of businesses and work closely with business leaders, product managers, subject matter experts to design and define performance metrics and goalsResponsible for defining, analyzing and communicating KPIs and business trends to the client's leadership teams.Work closely with business leaders, product managers, subject matter experts to design/define, measure and track suitable metrics for efficiency and effectiveness of businessInfluence strategic roadmap for client's business through high quality analytical insights and recommendationsDrive client's business outcomes and increase customer delight via system interventions designed based on data driven insightsProjects worked in :MRO Inventory Metric Reporting, Benchmarking and Analysis• Developed comprehensive metrics for the measurement of performance of its warehouse across the organization for a MFG client. • Identified right set of MRO Inventory Metrics, set up process for metrics measurement• Conducted benchmarking, • Identified opportunities for inventory reductions, reported metric values & benchmarking analysis and provided recommendations to sites on quarterly basis.MRO Inventory Optimization for a MFG Client• Optimize inventories and defined processes for inventory analysis of Spare parts and Consumables across the client sites. • Provided a standardized service platform to perform analytical processes on BU warehouse inventories• Provided enterprise wide as well as Product Group / Business Unit overview of inventory and recommendations for inventory management • Provided cost effective inventory control support.

• Published KPI Dashboards to identify business pain-points, Analyzed the KPIs , provided actionable insights to the client to improve on those KPIs & drive their business outcomes.• Understanding & analyzing the data, providing the necessary deep dive into process & offering necessary solution on a global platform so that the KPI improves consistently.

• Streamlined the operational process flow of the customer defective returns coming into Reebok India Company• Developed cost-saving measures to improve operational efficiency• Increase time responsiveness for the retailers and distributors

• Involved in Planning and Creation of automation scripts for client-AT&T in Telecommunication domain. Interacted with clients for the requirement gathering and prepared automation scripts in different automation frameworks. • Involved in Planning and Creation of online supply and demand management software for AT&T. This application aided the client to manage the supply and demand of resources and allocate them to various tasks for a specified no. of hours. Prepared sample prototypes, database designs, system flows and modules for this application.• Performed Manual Testing for applications and suggested and created automation scripts for these applications• Integral part of the Process Adherence Team to enforce Quality Control in Infosys. Was responsible for ensuring quality deliverables of my project team. Involved in auditing deliverables of the team